People and their devices
One helpdesk for the whole workforce, Windows and Mac problems solved over remote sessions, logins prepared before a newcomer's first day, and every door locked properly on a leaver's last one.
Six strands of work, bookable one by one or as a bundle. The bundle pays off in a very ordinary way: the colleague fixing a print queue midweek sits in the same team as the people who run your server, backups and online store, so the history never has to be retold.
One helpdesk for the whole workforce, Windows and Mac problems solved over remote sessions, logins prepared before a newcomer's first day, and every door locked properly on a leaver's last one.
Microsoft 365 run through Entra ID and Intune; machines hosted at Exoscale, Anexia, Hetzner or inside EU regions of the big hyperscalers; virtual servers, network monitoring, and backups we prove by pulling data back out of them.
Everyday GDPR practice alongside Austria's own Data Protection Act, a processing register kept current, NIS2 groundwork informed by CERT.at guidance and the national security handbook, endpoint detection, scanning for weak spots and simulated phishing.
WordPress builds, Shopware or WooCommerce storefronts, eps and Klarna checkouts, connectors to Austrian Post, Amazon and willhaben, and bookkeeping links into BMD, RZL or Business Central.
A central data store, dashboards for directors, supplier bills and dispatch notes captured without typing, and AI tooling chosen with a strong preference for keeping information on EU soil.
Reviews of your estate, a digitalisation roadmap, advice on which licence tier to buy, and live online lessons ranging from Microsoft 365 essentials to level-headed use of AI at work.
Our engineers are spread out; there is no reception desk anywhere. We see that as the design, not a gap to apologise for. Without driving, nobody's afternoon is lost to a technician caught on the A1, and no invoice lists travel. Each ticket lands with the specialist best placed to solve it. In return we keep meticulous records, and those give you full traceability.
Whether you mail helpme@apply.at, fill in the form or post in a joint Teams channel, the result is the same: a numbered ticket with a priority and a due time. No request disappears into somebody's private mailbox.
Each ticket logs the engineer, the minutes spent and the changes made. Out-of-scope work is flagged to you in advance, never discovered on a bill.
Where a cable or a box needs touching, one of your people or your usual electrician works from a written checklist, with our engineer watching along by video.
Closed tickets, actual reaction times set against the SLA, backups confirmed, patches still pending, and finally our suggested next moves with a ballpark price.
Our desk is staffed Monday to Friday, 8:00-17:00 Austrian time. Premium customers additionally receive an out-of-hours line, listed in their contract only. Quick fixes are wrapped up by first-line staff; anything deeper moves directly to the relevant specialists.
Three limits it helps to be aware of before asking for a price.
No site visits, no rack building. Cabling and hardware installation are outside our trade. If something must be done physically, we produce numbered instructions for whichever person or nearby company you ask to do it.
Advice yes, boxes no. We will recommend a notebook, server or firewall model and explain what matters when shopping around, but we take no margin on hardware and have none for hire.
Preparation is our part; certification is someone else's. Our working methods follow ISO 27001 principles and we can help you prepare for an audit. The certificate is always awarded by an accredited body, not by Apply.
No remote session happens until the documents carry signatures. Draft versions accompany our offer, giving your solicitor or data protection officer time to read them properly.
Written for your organisation. Covers what we deliver, the fee, duration, how either party can terminate and who carries which obligations.
Reaction times are binding. Premium 15 minutes, Business 1 hour, Start 4 hours, all within Monday to Friday, 8:00-17:00 Austrian time.
A legal must for processors. Lists the personal data we process for you, its storage location and every sub-processor in the chain.
In place ahead of any login. Protects business secrets, passwords and whatever else becomes visible to us within your estate.
Digital, every month. Invoices follow each month or milestone as PDF files, or in ebInterface or ZUGFeRD format if you prefer, payable within 30 days and backed by a log of hours.
Need to query a contract or a bill? Payment matters belong with finance@apply.at, amendments to your agreement with corp@apply.at, and faults with helpme@apply.at. Choosing the right address gets your note to the right desk at once, with a reply inside one working day. We prefer email and video meetings, since a written trail protects you and us alike.
Skip the homework: documenting your estate and listing equipment is what we do. The length of onboarding scales with your organisation and is fixed jointly.
Use the form further down or mail office@apply.at with a sentence or two on your line of business and the current pain points.
Half an hour via Teams or Google Meet, where we agree on the scope of the look-around and the person who will open the doors for us.
Working remotely, we catalogue user accounts, licences, servers, backup jobs and security configuration, then summarise it in a report you own outright.
A plan is picked, signatures collected, logins transferred and your setup written down precisely in the state we inherited it.
No, Apply keeps no meeting rooms. Our people are distributed, and every meeting takes place on Teams or Google Meet. We chose that deliberately: travel never appears on your bill, and your issue goes to whoever understands it best rather than whoever lives nearest.
A few do, but far fewer than you might expect, because today's IT consists largely of settings, cloud platforms and applications. The leftovers are manual: connecting a replacement router, changing a disk, relocating a PC. A colleague of yours handles those with us coaching. With no one available, we draft a job sheet for an independent technician whom you engage.
Individual logins protected by MFA, with no group accounts at all. Rights are handed out per task and revoked once it is done; each connection is recorded against its ticket. Confidentiality terms and the DPA are signed before anyone from Apply logs in.
That set-up frequently suits us best. Imagine a Salzburg law practice: the internal specialist stays in charge of case management software and day-to-day questions from colleagues, and we take on servers, protection and backups, covering holidays too. Who does what is documented, so no two people unknowingly tackle the same task.
Of course. A move to Microsoft 365 mail, a website overhaul or a security review each runs as a stand-alone assignment, priced individually or charged at €110 per hour plus VAT. A monthly plan can come later if it works out; otherwise every document we created stays with you.
Give us a short picture of what is going wrong today and we will propose where to begin. Expect a reply inside one working day.
Your enquiry has arrived
Our reply reaches you within one working day. Outages that leave your staff unable to work are dealt with first.
We could not find that town. Try another spelling, or choose whichever provincial capital lies closest; as everything is handled remotely, you get the same service in all nine Austrian states.