Perhaps you can name the result you want yet cannot say which services combine to deliver it. This page therefore starts from your circumstances rather than from our price list. A solution pulls together tasks from several areas around one aim, one industry or one headcount bracket, and sets out the stages, their sequence, the usual duration and the scope. All of it is carried out remotely.
Useful when you can see where you want to end up but not which components get you there.
First we establish whether your firm qualifies as an essential or important entity, or is pulled in indirectly as a supplier to one. Next comes a risk assessment, then measures like MFA, backups and logging, an incident drill that has actually been practised, and evidence fit to show the competent authority.
Processing register, contracts with every processor, a DPIA where the law calls for one, and the technical controls underneath. That lets you respond to the Data Protection Authority or to a customer asking what you hold on them without breaking into a sweat.
Device management with Intune, MFA, a VPN or hosted desktops, plus the IT clauses for the written telework agreement required under Austrian employment law, worked out together with HR. Staff log in from the kitchen table while the server stays off the open internet.
Copies of your data, automated alerting and a recovery runbook written in calm conditions, not improvised during the crisis. You will know the expected time back to business and each person's job until then.
What stops a doctor's surgery is not what stops a distribution centre, and each reports to its own regulators. These bundles are built around the applications, legal duties and price of an outage common to each trade.
Own webshop alongside Amazon, Kaufland.at and willhaben; checkout with eps, Klarna or cards; Austrian Post and GLS labels; hooks into bookkeeping and your till system. The upshot is a single order pipeline and one shared inventory count.
Office IT segregated from production networks, ERP hosts built to survive a failed component, oversight of the PCs attached to machinery, and maintenance slots scheduled around shifts instead of forcing shifts around them.
Patient information protected as special-category data under the GDPR, dependable practice management software, and stable connections to ELGA, e-card, electronic prescriptions and e-Befund. Appointments and consultations simply cannot pause.
Protected access for site tablets, CAD and BIM work to ÖNORM A 6241 on virtual workstations, quantity and costing software served centrally, and a cloud plan archive where the current drawing turns up without a round of phone calls.
WMS and TMS platforms, DPD, GLS and Austrian Post interfaces, vehicle telematics, electronic consignment notes and watched servers, so inbound and outbound stock stops depending on numbers someone keyed in by hand.
Headcount often makes the easiest starting point. Each bracket tends to correspond to a particular plan.
We never apply a solution unchanged. The state of your systems determines which parts survive and which are cut.
Thirty minutes on video settle the issue itself, the date it must be resolved by and the yardstick for calling it done. Surprisingly often the underlying need differs from the first request.
With view-only rights we examine identities, hosts, backup jobs and networking for hidden snags. It is billed at a set price, and you keep the findings whether or not the project continues.
We treat the solution as a starting template: parts you have already solved are removed, gaps the review revealed are inserted. Out comes a net price plus VAT and a timetable.
Nothing moves to the next phase until you approve the current one. Documentation is delivered at the close, and whether we stay on for ongoing support is entirely your call.
Service versus solution. Think of a service as one brick: a backup job, an audit, a data move. A solution is the whole wall for a given situation, bricks from several areas laid in sequence. Consider a GP surgery in Linz: GDPR records, backups, user support and endpoint protection for consulting-room PCs are all needed at once, and the order of work genuinely matters.
Nothing above matches your situation? Put it in your own words. We will outline a scope that respects your constraints and answer inside one working day.
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Our reply reaches you within one working day. Outages that leave your staff unable to work are dealt with first.
We could not find that town. Try another spelling, or choose whichever provincial capital lies closest; as everything is handled remotely, you get the same service in all nine Austrian states.
