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Browse the catalogue: 80 services in 18 areas
Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
No idea which step comes first? We review your setup over a remote session and email you a prioritised action list Request a review
Browse all 13 solutions
NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
Your case looks different? Describe it in a few lines, and we assemble only the pieces that matter to you Send an enquiry
About us The people behind Apply and our remote-only way of working Payment Invoices, electronic formats and due dates Contact Mailboxes, our web form, plus Teams or Meet calls

Pricing for remote IT management

What a plan pays for is engineering capacity reserved for your systems, boundaries agreed on paper and a reaction time that is legally binding on us. Mileage and travel charges simply do not exist here, since our people never get in a car to see you; the whole job is done over remote connections. Figures for companies exclude 20% VAT.

€890
a month plus VAT: where Start begins
15 min
reaction time on Premium
€110
an hour plus VAT for anything beyond a plan
€0
travel charges, as nobody travels

Start, Business, Premium, or your own team

Moving up a tier buys faster reactions, more systems under our care and deeper monitoring and reporting. Organisations wanting fixed named engineers and a guaranteed pool of hours can opt for a dedicated team, priced to the actual workload.

Unsure which tier fits?
Ongoing IT care

Start

Designed around small teams lacking an in-house techie, say a Linz medical practice with a reception desk, two treatment rooms and a back office. We log every fault, apply the Windows and Office updates and sort issues out over an encrypted remote link. Nobody on your staff has to double as the administrator any more.

€890 per month plus VAT

Entry price, 20 % VAT on top · for up to 10 users

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What you get

Up to 10 users
PCs, email inboxes and cloud licences
Monday to Friday, 8:00-17:00
Every report is picked up within 4 hours
Monthly remote check-up
Updates, free storage and malware protection checked item by item
Server administration
Available from Business upwards
10
users
Weekdays
8:00-17:00
4 hrs
response time
100 %
remote
Ongoing IT care

Business

One agreement covers workstations, servers in a data centre or the storeroom, the network and backups. It suits, for example, a tax advisory firm with thirty staff, its own file server and BMD. Should a cable need swapping, one of your staff handles it while our engineer gives directions over video.

€1,890 per month plus VAT

20 % VAT on top · reaction times fixed in the SLA

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What you get

All desktops and laptops
Administered from one console with Intune and RMM software
Reply within one hour
Weekdays 8:00-17:00, with a named engineer in charge
Back-end systems
Windows Server and Linux hosts, Entra ID, hypervisors
Backups proven by restore drills
Drill dates are fixed in the contract
1 hr
response time
Weekdays
8:00-17:00
100 %
remote
Incl.
server and LAN care
Closer monitoring, stronger security

Premium

Aimed at firms for whom sixty minutes of downtime would outweigh a whole month of fees: a webshop during the Christmas rush, a group practice fully booked for weeks, or a warehouse handing hundreds of parcels to Austrian Post every day. You get named contacts, a 15-minute reaction and a twelve-month IT roadmap.

€3,490 per month plus VAT

Entry price, 20 % VAT on top · reaction times fixed in the SLA

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What you get

Named contacts
Your own engineers plus one person for contract matters
15-minute reaction
24/7 standby, reachable through a channel set out in your contract
Security, GDPR and NIS2
Handling of incidents plus regular access reviews
A report every month
Status of all systems, KPIs and the revised roadmap
15 min
contractual reaction time
24/7
engineer standby
Named
engineers and account contact
Monthly
report and IT plan
Bespoke collaboration

Dedicated team

Operations, security and development people brought together as a unit devoted solely to your projects, with deep knowledge of your systems. Size and mix depend on the job, for instance switching to a new ERP, introducing e-invoicing or moving to the cloud. Collaboration is entirely remote.

quoted per project

It starts with a video call about scope, followed by a priced proposal

Request a quote Browse the catalogue

Working together

Roles matched to the project
Ops, security, software engineering, or a blend
Your tooling
We join your Teams channels, ticket queue and in-house processes
A stable line-up
Knowledge of your setup stays within the team
Whole catalogue available
80 services in 18 areas
80
services on offer
13
solutions by industry and goal
18
service areas
100 %
remote

Six things that move the number

Revenue plays no part in our maths. Effort does. Here is what we want to understand first.

Headcount and hardware

Everything else builds on this. Every mailbox generates queries, joiners and leavers. Every notebook or smartphone under Intune management brings its own patch cycle and rule set.

Your server estate

Counted one by one. A fully cloud-based office is light work next to a firm with a BMD box in the cellar, Azure resources in an EU data centre and a rented VPS behind the webshop. Each machine wants patches, alarms and backups that have been proven to restore.

Cover hours

Where costs climb steepest. Weekdays from 8:00 to 17:00 are straightforward. A contact who picks up on 24 December or around the 15 August bank holiday is a different proposition altogether.

Speed of reaction

Four hours, sixty minutes, a quarter hour. Start, Business and Premium respectively. Keeping the fifteen-minute promise means holding several engineers in reserve at once, which is reflected in the fee.

Rules you answer to

GDPR, NIS2, perhaps DORA. Proving your controls to an external assessor, a data protection officer or a demanding key account takes archived logs, periodic reporting and evidence filed where it can be found. That effort is real, and we include it whenever you require it.

Starting condition

Revealed in the first three months. Former employees with live logins, a password spreadsheet, PCs missing a year of patches: all of that gets tidied first. Once it is, incidents fall and the workload levels out.

Not part of the monthly fee. Subscriptions for Microsoft 365, endpoint security or bookkeeping software go straight to the publisher or dealer; Apply earns nothing on them. Anything with a defined beginning and end, a mail migration for instance or moving to PEPPOL e-invoicing, is offered separately and starts only with your written approval. Should a task require physical presence, a colleague of yours or a local contractor does it with our engineer coaching on video.

Three illustrations

Fictional businesses, though recognisable ones, matched to the tier they would most likely need. Your own price is set once we have reviewed your systems remotely.

SLA mechanics explained

Klagenfurt tax practice with eight employees

from €890 plus VAT/month

Start. Correspondence and client folders sit in Microsoft 365; practice software runs on a compact server. The sensitive bit is FinanzOnline and Business Service Portal access, which must work with ID Austria on each desk.

A maximum of 10 users
PCs, mail, Teams and shared printing
Weekdays, 8:00-17:00
Reaction inside 4 hours
Nights not included
Emergencies after hours by arrangement at €110 an hour plus VAT
Business plan

Webshop running its own stockroom, thirty employees

€1,890 plus VAT/month

Business. A Shopware outage the Monday a newsletter goes out means zero sales; a broken export to BMD means zero invoices. eps, Klarna, Post and DPD labels plus the hosting server all fall under the agreement.

Whole workforce, all hardware
One policy set pushed from Entra ID and Intune
Hosting and backup
Monitored, with test restores on the agreed schedule
Reaction inside 60 minutes
€1,890 monthly, 20% VAT on top

Automotive supplier operating three factories

from €3,490 plus VAT/month

Premium. With lines running around the clock in three shifts, whoever works nights deserves the same quick answer as the day shift.

Three sites, one baseline
A shared reference build everywhere
24/7 standby line
15-minute reaction; contact details appear only in the contract
NIS2-minded oversight
Log retention, metrics and a written briefing for directors

Further rates. A dedicated team, meaning permanent contacts, an account lead and a reserved block of hours, is priced from your task list. Work outside any plan costs €110 an hour plus VAT. Households pay from €69 incl. VAT for a remote session and €99 incl. VAT per hour.

From first contact to a firm offer

Four stages lie between your first message and a signature, and none but the final one binds you.

01

Short video chat

Twenty minutes via Teams or Meet, built around three points: team size, the applications you depend on and the hours during which you expect us to react.

02

Remote look-around

Temporary credentials let us inspect your tenant, hosts, backup jobs and access rights. If you end up choosing a competitor, the findings remain useful to you.

03

Line-by-line offer

Laid out in three plain columns: covered by the monthly fee, charged hourly, or worth a separate project at an agreed price.

04

Signatures and takeover

Main contract, SLA and DPA are executed. Then logins pass to us and we write up your environment.

Frequently asked questions

Net for businesses: 20% VAT is added when we invoice. Invoices come monthly or per milestone as a PDF, or as ebInterface or ZUGFeRD on request, due within 30 days. Private customers see gross figures instead: sessions from €69 and hours at €99, VAT included in both.

Nothing. You pay for a defined remit, not per ticket, so a flood of calls after a botched Windows patch leaves the fee exactly where it was. A lasting rise in staff numbers or an extra server entering production is another matter; then the contract's own rules guide a joint review of scope and fee.

Duration and notice are negotiated individually and recorded in the contract, alongside a clear exit routine: credentials, documentation and backup copies handed back, so you remain free to move on.

Certainly, and many do. A typical split: your in-house person stays the go-to for colleagues and industry applications, we run the servers, backups and security, and we can stand in during their holidays. We shape the remit around whatever is missing.

Either €110 an hour plus VAT or a flat sum named beforehand, and never without your go-ahead in writing; a quick email will do. We do not quietly start extra tasks and bill them afterwards.

No, and that is exactly what keeps the fees at this level. Encrypted remote access is our only tool, and it resolves nearly every everyday breakdown. When a device must be physically handled, our engineer talks the person on the spot through it by video, be that your employee or a service partner you pick, until things work again.

Related pages

Service catalogue
Area 01 Managed IT services The contents of a fixed-fee arrangement Area 02 Service plans and SLAs How we clock reaction times Area 04 Infrastructure health check The review that comes before any offer

Request a quote for your IT

A few lines are enough: user numbers, any servers or cloud services, and the hours you need covered. You will get an offer with a concrete list of tasks.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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