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Paying as a business Bank transfer via SWIFT, or card Is this invoice genuinely ours? PDF, ebInterface and ZUGFeRD
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Browse the catalogue: 80 services in 18 areas
Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
No idea which step comes first? We review your setup over a remote session and email you a prioritised action list Request a review
Browse all 13 solutions
NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
Your case looks different? Describe it in a few lines, and we assemble only the pieces that matter to you Send an enquiry
About us The people behind Apply and our remote-only way of working Payment Invoices, electronic formats and due dates Contact Mailboxes, our web form, plus Teams or Meet calls

Contact

Apply has no front desk to walk up to. Our people are spread out and do everything remotely, for firms anywhere between Bregenz and Eisenstadt. So that messages don't bounce from person to person, we split incoming mail by subject: each subject gets its own address, and whatever you send ends up directly with the colleagues responsible for it.

15 min
Premium plan reaction time
24/7
emergency line, part of every Premium contract
8:00-17:00
weekdays, Austrian time (CET/CEST)
100%
remote work, nobody travels to you

Nine addresses, nine jobs

Somebody asking for prices shouldn't queue behind a server alarm, and an unpaid invoice shouldn't drown among journalists' questions. Hence separate mailboxes. Each is checked on weekdays between 8:00 and 17:00.

Send an enquiry

Anything general

Unclear who should get your note, or nothing below quite matches? Send it here. Someone hands it to whoever owns the subject, and you get a reply within one working day.

office@apply.at

Buying: plans and project prices

Wondering whether Start, Business or Premium fits, or what a defined project would cost? This mailbox produces written offers that you can pass to the boss or to the firm's accountant.

sales@apply.at

Bigger set-ups

Around fifty desks upwards, or offices in more than one town: custom SLAs, monthly reports, and whatever your auditors or group IT expect from a provider.

b2b@apply.at

Running agreements

For existing customers: widen or narrow what we cover, extend the term, bolt on an option, or add three new colleagues who start in a few weeks.

corp@apply.at

Ad hoc fixes

Some software won't launch, Outlook has lost its profile, or a configuration wants checking, and there is no support agreement in place. Households write to this mailbox as well.

support@apply.at

Service desk

Only for customers under contract. Incoming mail becomes a numbered ticket straight away, ranked by urgency and timed against the SLA of your plan.

helpme@apply.at

Collaborators and vendors

Agencies, software makers and consultants thinking about a shared project or wanting to subcontract part of a build, plus vendors keen to pitch a product to us.

partner@apply.at

Billing

Duplicate invoices, ebInterface or ZUGFeRD files, checking whether a payment has landed, account statements, and registering Apply in BMD, RZL or whatever bookkeeping software you use.

finance@apply.at

Journalists

Interview requests, a technical comment when a cyber attack makes headlines, approving quotations ahead of publication, and permission to show our logo.

pr@apply.at

Talking over Teams or Meet

Prefer a conversation to an email chain? Give us a couple of possible times plus the video tool your office already uses, and a calendar invite comes back. Ten minutes of screen sharing tends to resolve what five written messages would not.

Propose a time

Emergency line

Premium customers and anyone who has booked Round-the-clock support get a private emergency channel with their paperwork. It is kept off the public site on purpose, so it is never clogged by routine questions.

See plan differences

No idea which mailbox is right? office@apply.at is always fine. Colleagues reroute your note internally, and you never have to send it twice.

Legal entity and bank account

Handy when drafting an agreement, raising a PO or filling in vendor forms. Want a signed sheet bundling all of it? finance@apply.at will prepare one.

Payment
Legal name Apply LLP A limited liability partnership formed in the Republic of Kazakhstan; it trades under the Apply name and operates apply.at
Director Andrey Vasin Legally entitled to act on the company's behalf
Seat Bukhar Zhyrau Boulevard 62B, 050057 Almaty, Kazakhstan Used for registration purposes; Austrian customers meet us on screen, never in person
BIN 220540005599 National business ID in Kazakhstan
Registered activities 63111, 47910 Hosting and data processing; e-commerce
Bank JSC Kaspi Bank Where our account is kept; accepts transfers from Austria and further afield
SWIFT/BIC CASPKZKA Needed by your bank for any cross-border payment order
IBAN KZ22722S000015813162 Pay invoices here and put the invoice number in the reference field every time

Registering us in your vendor database? Drop finance@apply.at a line. Within one working day, a single PDF with everything arrives, which saves your bookkeeper from hunting down each field separately.

When we answer, and how fast

Your contract's SLA is what binds us. Here is how the plans play out on an ordinary week.

Plans and prices

First-time requests

Weekdays 8:00-17:00, Austrian time (CET/CEST). Anything sent by email or through the form gets a reply by the end of the next working day at the latest.

Start

4 hours to react. Counted inside service hours only; your agreement spells out the exact method.

Business

1 hour to react. Tickets may be raised around the clock, while the SLA timer counts service hours.

Premium

15 minutes to react. Severe incidents are handled overnight, on Saturdays and Sundays and over bank holidays too, via the emergency number your contract names.

Mail written at 2 a.m. is opened after breakfast. Suppose a tax adviser's server dies late on Saturday, or shared folders suddenly fill with encrypted files: a note to office@apply.at sits unread till Monday. Premium's emergency line is built for exactly that situation and alerts whichever engineer is on duty instantly.

Frequently asked questions

Not in an office, since we don't keep one for visitors. Working fully online is a deliberate choice and one reason our fees stay moderate. We meet via Microsoft Teams or Google Meet and share screens when a setting needs looking at together. Email office@apply.at and a few time slots will come your way.

Legal name, seat, ID number and bank account are listed further up in Legal entity and bank account. Information required under Austrian e-commerce and media law is in the imprint. For vendor onboarding, finance@apply.at bundles the lot into one file.

Write to helpme@apply.at, which feeds the service desk. Mention which people or systems are hit, when it began and whether everyone is stuck or things are merely sluggish. A ticket number and priority are assigned on arrival, and you hear from us inside your plan's reaction time.

Ones that stop a whole department or knock out something central: Exchange Online refusing mail, the BMD server not booting, a Shopware store unable to accept orders, or documents on the file server being renamed with an odd extension one by one. Premium customers should use the emergency line for these, not write an email.

Nobody from Apply turns up, and we won't pretend otherwise. Power-cycling a router, plugging a lead back in or replacing a drive is handled by one of your staff or by a local firm you already use, with our engineer guiding every move over video. Once done, we verify everything from our side.

As PDFs sent by finance@apply.at; ebInterface or ZUGFeRD versions are available too, so accounts staff can import rather than type. Due dates, banking data and advice on paying abroad are collected under Payment.

Drop us a message

Explain the task or the question and expect an answer by the next working day. If work has ground to a halt, put that in your opening line so an engineer picks it up first.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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