Managed IT services

Usually not. What tends to work is a split: your colleague keeps the industry software and the projects he or she knows better than any outsider, while we look after the helpdesk, patching and backups and step in whenever your colleague is away or off sick. It costs less than a second hire and means one person no longer carries the whole load.

Nobody from Apply travels to you, and this is deliberate rather than a gap in the service. If a cable has to be reseated or the router restarted, our engineer guides someone from your team over a video call, or your usual local electrician steps in. New laptops come from your regular supplier and we set them up remotely.

Not at all. Because we never drive anywhere, geography is irrelevant: the office, the warehouse and the sales rep based in Vorarlberg are covered by identical response targets. With several sites it does pay to standardise the network and user accounts, and we fold that into the first few weeks.

Before we connect for the first time, we sign a data processing agreement under Article 28 GDPR. Each connection requires multi-factor sign-in and is recorded with a timestamp. We follow the principles of ISO 27001. Should the Austrian Data Protection Authority ask, you can show exactly who connected, when and for what reason.

Everything around your practice software is ours to handle: the PCs at reception and in the treatment rooms, user accounts, Microsoft 365, the network, updates and backups. The practice software itself, including its link to ELGA and the e-card system, remains the vendor's responsibility. We are the ones who call their hotline, approve their remote sessions and make sure a Windows update does not knock out the card readers at half past seven on a Monday. Health data is a special category under Article 9 GDPR, so stricter access rules apply to your setup, and we write them into the contract.