Once a company reaches this size, whether Monday starts smoothly hinges on servers, directory accounts, permissions and the data itself rather than on any one laptop. Know-how about how the firm operates stays in-house; we look after the plumbing beneath it.
We look after Windows Server and Linux wherever they happen to live: a rack in your basement, a host like Exoscale, Anexia or Hetzner, or an EU region of Microsoft Azure. Patches are applied in pre-agreed windows, and our change log records who altered what, and when.
Group structures in on-premises AD and in Entra ID are reorganised per department, replacing exceptions someone granted “just this once” long ago. New hires can log in on their first morning; departing staff are locked out, ERP access too, before they reach the car park.
Scheduled jobs protect every server, the Microsoft 365 tenant and the ERP's database, and one copy always leaves the building. Periodically we pick a system at random, bring it back and note how many minutes that needed. Until someone has restored it, a backup is merely an assumption.
Firewalls, switches and access points are set up and watched from afar. Guests, CCTV and production machines each get a separate VLAN, and an existing LTE or 5G router takes over by itself if the fibre line drops.
We help you give honest answers to large customers' security surveys and collect the evidence behind them: MFA coverage, the backup concept, how incidents get reported, and records showing who used admin rights. If an automotive customer asks for a TISAX assessment, we get the technical side ready.
On a regular cycle you get numbers straight out of our helpdesk system: how many requests arrived, how many deadlines held, where patching and backups stand, which risks are building up. That lets you plan next year's IT spend up front instead of explaining costs after they hit.
Few mid-sized firms go fully internal or fully external. We see three arrangements again and again, and the middle one survives summer holidays and flu season best.
Option A
One person does it all
The same colleague swaps toner cartridges and edits firewall rules.
Option B
Duties divided
Your IT lead keeps the ERP and the people using it; Apply takes infrastructure plus security.
Option C
Complete handover
All of IT sits in one agreement, and one person at Apply is your go-to contact.
Perhaps not. Plenty of suppliers fall outside both the NIS2 Directive and the Austrian NIS Act. If the customer is an essential or important entity, however, it has to take the security of its suppliers into account, hence the questions about logins, backups and incident reports. A lawyer can tell you whether duties land on you directly. Our part is to answer the technical questions truthfully and fix any shortcomings before the same survey returns next year.
No. Nobody outside knows your machines, habits and users as well as he does, so he stays at the centre. We take over routine chores, monitoring and deep specialist topics, say firewall tuning, Intune or a delicate restore, leaving him room for ERP work and projects. He can also spend a holiday by the Wörthersee without packing his laptop.
All requests land in one queue, sorted by simple rules: ERP matters and production users are his, while networking, servers, backups and security are ours. A half-hour video check-in every week or two covers outstanding items and planned changes. Documentation written along the way is your property and stays with you should you ever change supplier.
No. The reseller for BMD, Mesonic WinLine, SAP Business One or Dynamics 365 keeps its role, as does the developer behind any custom software. Apply covers what sits underneath: the server, the database engine, speed, backups, remote connections and when updates happen. The reseller finds a documented system waiting, and you no longer have to judge between two conflicting accounts of one fault.
No, and every questionnaire we fill in says so. Our access controls, logging and processes follow ISO 27001 principles, and we can support you if your own company is working towards certification or a TISAX label. Certificates are issued by accredited bodies, never by Apply.
Give us your headcount, the number of servers and what runs on them. We review the estate and reply with a figure and a concrete task list.
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Our reply reaches you within one working day. Outages that leave your staff unable to work are dealt with first.
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