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Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
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NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
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Service · System administration

Server administration

A civil engineering practice in Innsbruck with fifteen staff will typically own three servers, only one of which anybody consciously bought. There is the file server holding drawings and project folders, a small box running the licence server for the CAD package, and a Linux VPS hosting the website plus a download area for building owners. While all three behave, nobody thinks about them. Then one Monday the TLS certificate expires, the licence server refuses to start after an update, and half the office cannot draw. Server administration, as we see it, means preventing those Mondays in a planned way: a calendar for patches, certificates and licences, monitoring that raises the alarm early, and a run book describing how each server is built. All of this is done remotely, whether the machine sits in a rack in your office or in a data centre in Austria or elsewhere in the EU.

Send an enquiry Inclusions overview
Maintenance calendar
patches, certificates, licences
Restores
actually tested on a schedule
Run book
owned by you
Windows and Linux
under one contract

Everything this covers

We take on the routine work that tends to be pushed aside by daily business. Exactly what that includes is written down at the outset, so everyone knows who is responsible for what.

Settle the details with an engineer

Inventory and run book

For every server: purpose, operating system, installed services, dependencies, access details and end of vendor support. The run book is updated with every change and lives in your SharePoint or wiki.

Patching with a test group

New updates go to a less critical machine first and reach the important ones only after a few days. Each intervention is preceded by a snapshot or a fresh backup, so there is always a way back.

Expiry dates tracked

TLS certificates, domain renewals, software maintenance, hardware warranties and licences for specialist applications all sit in one calendar that reminds both us and you in good time.

Monitoring

Disk space, services, event logs and response times, with thresholds tuned to how your business runs, so that an alert means something instead of drowning in noise.

Careful Linux care

SSH with keys only, unattended security updates where they are harmless, and manual upgrades for PHP, the database and the web server wherever a new version could break the application.

Restore testing

Once a quarter we restore something from backup for real, perhaps a project folder or an entire database, and record how long it took.

Capacity planning

We watch how fast disks and databases grow and tell you six months ahead when space will run short, rather than on the day it fills up.

Our working method

After onboarding, administration runs either as part of a service plan or on a time basis at €110 per hour plus VAT.

01

Takeover

Personal admin accounts, access via VPN with a second factor, all old passwords changed and stored in a shared password manager.

02

Initial review

Health, pending updates, backups and risks. Anything urgent is fixed at once; everything else goes into a prioritised plan.

03

Run book and calendar

Within the first weeks every server is documented and all dates for patches, certificates and licences are entered.

04

Ongoing operation

Fixed maintenance windows, a monthly report and a short quarterly video call with management.

Most server outages announce themselves. A certificate expires on a date known months in advance, a disk reports read errors weeks before it dies, a database grows steadily towards its limit. Collecting these signals and putting them in a calendar removes a large share of emergencies. That unglamorous work is the heart of what we do.

Frequently asked questions

Server administration covers your servers and the services on them. Workstations, printers and staff requests are outside its scope. Many firms with an in-house IT person choose exactly that split: the colleague on site looks after people, we look after machines.

We do not come to you. A failed disk or power supply is swapped by the manufacturer under warranty, by your reseller or by someone on your team following our step-by-step instructions. We prepare everything, stay on a video call during the swap and check afterwards that the system is healthy.

Our service hours are Monday to Friday, 8:00-17:00 Austrian time. Response time depends on the plan: four hours on Start, one hour on Business and 15 minutes on Premium, which also includes cover outside those hours.

Mainly Debian, Ubuntu LTS and the Red Hat family such as AlmaLinux and Rocky Linux. With unusual or end-of-life releases we tell you plainly what we can do and plan the upgrade path.

No. We look after servers in your office just as readily as those at Exoscale, Anexia, Hetzner, IONOS or in an EU region of Azure or AWS. If we recommend a move, we justify it in terms of cost and risk.

Related work in the same area

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Service PC clean-up and malware removal Sluggish or infected computers examined, cleaned and locked down over a remote session Service Active Directory and Entra ID Accounts, roles and sign-ins organised so that joiners and leavers stop being a risk Service Virtualisation Several ageing servers consolidated onto a few hosts, with replication and a tested restart

Which servers should we look after?

List your servers, their operating systems and the key applications running on them. We will come back with questions and an estimate of the effort involved.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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