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Browse the catalogue: 80 services in 18 areas
Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
No idea which step comes first? We review your setup over a remote session and email you a prioritised action list Request a review
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NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
Your case looks different? Describe it in a few lines, and we assemble only the pieces that matter to you Send an enquiry
About us The people behind Apply and our remote-only way of working Payment Invoices, electronic formats and due dates Contact Mailboxes, our web form, plus Teams or Meet calls
Service · Managed IT services

Service desk

Once a firm grows from thirty to ninety employees, support is no longer a matter of goodwill but one of leadership: is it working, and what evidence do we have? Consider an electrical wholesaler headquartered in Wiener Neustadt with a satellite warehouse in Graz. Warehouse staff feel ignored, head office sees it the other way round, and nobody can back either view with data. This is where a service desk brings order. A catalogue spells out what is delivered and how fast, priorities reflect genuine business impact, approvals leave an audit trail, and the leadership team gets hard numbers rather than hearsay. The model works both when we run all your IT and when we sit next to an internal IT team, freeing them to focus on projects.

Send an enquiry Inclusions overview
Catalogue
what gets done, and by when
4 levels
priority driven by impact
SLAs
measured by software, not estimated
Dashboard
yours to view at any time

Everything this covers

ITIL serves as a compass, yet we only adopt what brings real value to an organisation of fifty to two hundred people. Seven building blocks have proven their worth.

Settle the details with an engineer

Service catalogue

A written list of every service, each with a deadline, an owning team and, where needed, an approver. When someone wonders whether a new monitor or access to the supplier portal is “included”, this is where the answer lives.

Priority matrix

Two questions set the level: how many people are unable to work, and which process has ground to a halt? Invoicing, dispatch and customer contact weigh heavily; the rank of whoever raised the ticket does not.

Self-timing deadlines

Response and resolution targets run within agreed service hours for each level. When a case waits for you or a vendor, the counter pauses, and shortly before a target expires the team gets a warning.

Approval workflows

Access to the payroll folder, an additional licence, a guest login for a fitting contractor: the request lands automatically with the responsible manager and is actioned the moment they click approve.

A knowledge base grown from real tickets

Recurring questions turn into short portal articles, from resetting your own password to setting up a company phone. Written for your environment, not lifted from a generic manual.

Announced changes

Larger interventions such as replacing a firewall or upgrading the inventory system are announced ahead, with a time window, affected teams and a rollback plan. No more unpleasant Monday-morning surprises.

Metrics for leadership

First-contact resolution rate, open tickets by age, targets met per site and satisfaction after every closed ticket. When a fault keeps recurring, it is tracked as a problem with its own owner until the root cause is eliminated.

Our working method

Configuring the software is quick. The real effort lies in getting department heads to agree on catalogue and priorities, and we deliberately leave room for that.

01

Three months in hindsight

We analyse what requests came in over the past quarter by email, chat or word of mouth, as far as they can be reconstructed. That yields a first draft of the catalogue.

02

Agreement across departments

Across two or three video sessions, department heads settle deadlines, approvals and priorities. Where they disagree, the managing director has the final word.

03

Launch at one site

A single location or department goes first, typically the outlying warehouse. After several weeks of live tickets, deadlines and categories get sharpened.

04

Wider launch and quarterly review

Remaining departments join in stages. Every quarter we sit down together to cut services nobody uses, fix unrealistic deadlines and spot what could run automatically.

Rank by impact, not by job title. In plenty of firms the boss's request is sorted in seconds while the warehouse, where ten people cannot pick a single order, waits its turn. That may feel natural, but it is expensive. Our matrix considers only how many people are affected and which process is stuck. Senior managers get something different in exchange: a report proving whether support is serving the entire company.

Frequently asked questions

As a rule of thumb, from about fifty employees or as soon as there is more than one site. Below that, a helpdesk that simply resolves requests is usually enough. A service desk layers rules, measurement and improvement on top, so support no longer relies on what individuals happen to remember.

Yes, provided it can track deadlines and handle approvals. Otherwise your staff use our portal, which comes as part of the package. The brand of software matters far less to quality than a sound catalogue and realistic targets.

After every closed ticket, a five-point rating plus an optional comment box is sent out. Results appear in the monthly report, broken down by site and category. We read each poor rating individually and get back to the person concerned.

If your organisation counts as an essential or important entity under the NIS2 Directive, clearly documented security incidents and written procedures are strong evidence towards the competent authority. We help you assemble that documentation. Whether and how far your business is in scope is best confirmed with legal counsel.

It stays in our system while we escalate to the vendor, internet provider or host and keep chasing. The report shows third-party waiting time on its own line, so it is obvious where the holdup really is. Organisations with roughly 50 workstations or more can reach us for coordination at b2b@apply.at.

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Service All-inclusive IT support Your entire day-to-day IT looked after by one team, billed as a predictable flat rate each month Service IT helpdesk A single point of contact for your staff whenever something at their desk misbehaves, sorted out remotely Service Round-the-clock support Engineers on standby who tackle critical faults remotely, through the night, over weekends and on public holidays

Put numbers on your support quality

Explain how requests reach your IT at present and who deals with them. We will suggest a catalogue, priority rules and a tool that delivers figures from month one.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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