Nine times out of ten, a misbehaving home PC suffers from a tweaked option, a botched update or software that crept in uninvited. None of that requires anyone to be physically present. Should a part genuinely be broken, you will hear it from us straight, together with a written note of what a local workshop should check.
Out go the programs that launch themselves at power-on and the trialware the manufacturer bundled. We inspect disk health and pending Windows or macOS updates, then give you an honest verdict: would a solid-state drive or more RAM still pay off on this particular machine? Details under PC clean-up and malware removal.
Pop-ups announce a lottery win, your browser lands on dubious sites unprompted, or a fake “Microsoft” alert insists the PC is blocked and demands you dial some number. We strip out the rogue software and add-ons and tune the security settings so the episode does not repeat itself weeks later.
Outgoing messages pile up unsent, storage has run out, or the address supplied with your broadband plan will not cooperate with the smartphone. We correct server settings, recover older correspondence where it still exists and leave you with a tidy folder layout you can maintain without help.
Tax refund season has arrived, yet the ID Austria login keeps failing, the app has not been activated on your replacement handset, or the portal just won't load. Together we work through the setup until you are signed in. PINs and passwords are entered by you, never by us.
Guided by us, you open the admin page of the box supplied by A1, Magenta, Drei or another provider. We then replace the wireless key, create a separate guest network, apply current firmware and work out a better position for the device, so the far bedroom finally has signal. That printer the laptop suddenly cannot find? Sorted in the same session.
Keeping every holiday snapshot since 2010 on one lone hard disk is asking for heartbreak. We schedule automatic copies to a USB drive or to OneDrive, Google Drive or iCloud, then pick any file and bring it back with you watching, as proof that the copies are usable.
Documents and applications migrate from the old device, two-step verification gets switched on for important logins such as banking and mail, and the questions you felt awkward raising elsewhere get patient answers. Prefer steady learning spread across several weeks? Take a look at One-to-one training.
Every figure below already contains Austria's 20% VAT. The cost is agreed before anything starts, and if the job grows, the engineer pauses for your yes or no.
Quick remote fix
from €69/appointment
One clearly defined task: a mailbox, a printer, the ID Austria login or an app that crashes on launch. VAT included.
Choose a slotTune-up and security
€99/hour
A crawling PC, an infection, backup configuration or a switch to new hardware. Beforehand we say roughly how many hours it will need. VAT included.
Request helpPrivate lesson
€99/hour
Sixty minutes over video, as slow or fast as suits you: mail, pictures, strong passwords, safer online shopping, or getting comfortable with a new smartphone. VAT included.
Arrange a lessonHome visits are not part of what we offer. Every service runs over a remote connection. Where hardware must be swapped or a case opened, you receive precise written instructions for the shop or manufacturer, so you avoid paying for repairs that are unnecessary.
Requirements: a computer that powers up and an internet connection. That is all.
Fill in the form or mail support@apply.at, explaining the symptoms, the device involved and when you are free to sit at it.
Back comes a fixed price and a proposed time. You pay beforehand by credit card via an encrypted checkout link.
A tiny remote-access app is downloaded, and you pass the displayed code to the engineer. Unless you are there at the keyboard, the connection cannot be opened.
Nothing happens off-screen. When we finish, a brief written recap lands in your inbox, along with advice on preventing a repeat.
We never make the first move. Sessions only follow a request from you, and confirmations are sent exclusively from support@apply.at. Your banking login, any one-time SMS code and your ID Austria PIN are things we will not request under any circumstances. Anyone claiming to be Apply who does ask for them is not us, so break off contact at once.
No. The link is encrypted, unlocked by a single-use code that only you can share, and terminable whenever you like. Close the app and no pathway to your machine remains.
Yes, although remote access requires a working system. Point your smartphone camera at the device during a video chat and we can frequently tell whether the power supply, battery or software is to blame, and occasionally get it running again. Failing that, we prepare a short fault description for a nearby workshop so its staff know where to begin.
Quite often, provided the files were merely deleted or the folder synchronised with cloud storage, and provided the disk has not been written to since. Physical damage to the drive calls for a specialist recovery lab; we can help you pick a trustworthy one and interpret the cost estimate.
Payment is by credit card, in advance, using an encrypted link, and a receipt follows automatically. Request it before paying and we will make out an invoice to you personally. Everything else is explained on the Payment page.
As a consumer who agrees a contract online or by email, you generally have 14 days to withdraw under the Austrian Distance and Off-Premises Contracts Act (FAGG). If you expressly ask us to start the remote session before that period ends, a withdrawal means you only pay for the part already delivered. Once the service has been provided in full, the right to withdraw no longer applies. To withdraw, simply write to support@apply.at.
A few lines are enough: what has stopped working and when you are free to be at the computer. During service hours we email back a price and a proposed time.
Your enquiry has arrived
Our reply reaches you within one working day. Outages that leave your staff unable to work are dealt with first.
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