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Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
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NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
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Service · IT security

Safe use of AI

In most businesses AI is already in use, whether management knows it or not. The assistant asks a chatbot to polish customer emails, sales summarise lengthy enquiries from big industrial clients, accounts upload a spreadsheet to have a formula explained, and someone has installed a browser extension that reads every web page. Many of these services run on personal accounts and free tiers, where entered content may under certain terms be used for training. Banning them achieves little: anyone who has found a tool useful will simply use it quietly on their phone. It makes more sense to offer a safe route. That means an approved tool on a business licence, clear rules on which data may go in, technical guardrails and a short training session. The EU Artificial Intelligence Act also requires organisations deploying AI systems to ensure their staff have sufficient AI literacy, and we lay the foundations for that too.

Send an enquiry Inclusions overview
Business licence
with no training on your data
One page
of AI rules everyone understands
Shadow AI
made visible rather than ignored
AI Act
staff AI literacy on record

Everything this covers

The goal is not to slow AI down, but to use it so that customer and business data does not end up where it does not belong.

Settle the details with an engineer

Current usage

Which AI services are really being used? Sign-in records, browser extensions and network traffic, plus a short anonymous staff survey, reveal what happens day to day.

Choosing a tool

Microsoft 365 Copilot, Copilot Chat with a work account, ChatGPT on a business plan, Gemini in Google Workspace, or others. We compare privacy terms, data location, contractual basis and cost, and recommend what fits your existing set-up.

Permissions before Copilot

An AI assistant in Microsoft 365 finds everything a user is able to read, including the forgotten folder of salary lists. Before roll-out we therefore review and tidy up sharing in SharePoint and OneDrive.

AI policy

A brief set of rules: which tools are allowed, which data must never be entered, such as health records or client files, how outputs are checked and who to ask.

Technical guardrails

Blocking unapproved AI services or showing a notice when they are opened, DLP rules against uploading confidential content, and control over browser extensions and app consents.

Training and evidence

A short video session on sensible use, common pitfalls and data protection, with an attendance list documenting your AI literacy measures under Article 4 of the AI Act.

Our working method

Within a few weeks you move from “everyone doing their own thing” to managed use that the team is happy to adopt.

01

Survey

Mapping the AI services in use and the tasks where they genuinely help the team.

02

Decision

Selecting one or two approved tools, reviewing contract and privacy terms with your legal adviser, cleaning up permissions.

03

Launch

Licensing, configuration, guardrails and policy, followed by training for all staff over video.

04

Fine-tuning

After a few weeks, a look at actual usage, adjustments to the rules and new use cases added.

A ban without an alternative only makes AI use invisible. Staff who have found a chatbot helpful do not give it up; they switch to their own devices. An approved tool with clear rules brings that usage back to where you can oversee it.

Frequently asked questions

Under Article 4, organisations deploying AI systems must ensure their staff have sufficient AI literacy for their tasks. Typical use of assistants rarely triggers further specific obligations. That changes if AI is used, for example, in decisions about staff. The AI service desk of the Austrian regulator RTR offers guidance; the legal assessment belongs with your adviser.

Under the current business terms of these providers, no. That applies only to business plans accessed with a work account, not to personal or free accounts. We check the terms of the chosen tool before approving it.

That is a question for your lawyer and depends on the tool, the contract and the purpose. Health data is a special category under Article 9 GDPR, and professionals bound by confidentiality have extra obligations. Our advice to begin with: exclude such data explicitly in the policy and back that up technically.

Through sign-in logs in Entra ID or Google, cloud app reports in Defender and the firewall web filter. These show no content, only which services are accessed and how often. We analyse them in a privacy-compliant way.

Related work in the same area

Open the full area page
Service GDPR and data protection Data map, permissions, audit logs and a plan for the first 72 hours Service Security policies and documentation A policy, a risk assessment and procedures that people actually follow Service Security solution roll-out Choosing, piloting and deploying tools remotely Service Infrastructure security Perimeter, network segments and safe remote access

Use AI without giving your data away

Tell us how AI is used in your business today. We will suggest a route that suits your data and your team.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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