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Browse the catalogue: 80 services in 18 areas
Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
No idea which step comes first? We review your setup over a remote session and email you a prioritised action list Request a review
Browse all 13 solutions
NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
Your case looks different? Describe it in a few lines, and we assemble only the pieces that matter to you Send an enquiry
About us The people behind Apply and our remote-only way of working Payment Invoices, electronic formats and due dates Contact Mailboxes, our web form, plus Teams or Meet calls

Services and areas

The range runs from a notebook whose printer vanished since last Tuesday's patch to an online store feeding orders into BMD, Austrian Post and Amazon. Search by keyword above, or pick one of the areas below. Every detail page explains the work involved and the result you are left holding. We operate through encrypted remote sessions, which means no appointment slot and no engineer in transit.

18
areas
80
services listed
13
solutions for goals and sectors
€110
hourly rate plus VAT when no plan applies
80 services in 18 areas

Support and managed IT

Operations and infrastructure

Security

Development and web

Data, AI and advisory

Software and training

Area 01 of 18

Managed IT services

Built for firms where the owner, or whoever is best with gadgets, has quietly become the IT department. Think of a joinery in the Mühlviertel with fifteen staff: we take over updates, new starters, stubborn printers and mailboxes, Monday to Friday, 8:00-17:00. If a plug needs reseating, a colleague of yours does it while we guide them on screen.

4 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 02 of 18

Service plans and SLAs

The three plans differ mainly in how fast someone gets back to you: four hours, one hour or fifteen minutes. Start begins at €890 per month plus VAT for up to ten users, Business is €1,890 and Premium starts at €3,490. The promised time is written into the contract, and the monthly report shows whether it was met.

3 plans
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 03 of 18

System administration

An engineering consultancy in Innsbruck runs a Proxmox host, two Windows servers and thirty Entra ID accounts. Who keeps that going when the one colleague with the admin password goes on parental leave? We handle patch dates, permissions and capacity planning, and we document it all so anyone can follow it.

4 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 04 of 18

IT infrastructure

A Tyrolean hotel with a front desk, booking system, guest Wi-Fi and office PCs from three different decades deserves a close look before anyone orders new kit. We record what is there, measure where things drag and, if it makes sense, build virtual desktops that behave the same at every site.

3 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 05 of 18

Network and telephony

At a haulage firm in Wels, dispatch grinds to a halt the moment the line drops. That is why we watch firewall, switches and internet uplink continuously, measure Wi-Fi coverage across warehouse and office, and move telephony onto Microsoft Teams or a cloud PBX. Any hands-on step is done by your staff with our instructions.

3 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 06 of 18

Cloud and hosting

Where exactly does your data live? We run servers, storage and mailboxes in Austrian and EU data centres, for example Exoscale in Vienna, Anexia, Hetzner, IONOS or OVHcloud, and in EU regions of Azure and AWS if you prefer. Your processing records can then name a real location instead of “somewhere in the cloud”.

5 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 07 of 18

Backup and recovery

The real question is not whether you have a backup but how long your accounts team would sit idle after a ransomware attack. We decide which data gets saved how often, keep an immutable copy offsite and rehearse restores on a regular basis. The seven-year retention duty under Austrian tax law is built into the plan.

2 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 08 of 18

IT security

Fifteen building blocks, and you take only the ones that fit your risk: from data protection under GDPR and the Austrian DSG through firewalls, EDR and hardening to monitoring by a SOC. Warnings from CERT.at feed into our ongoing work, and for NIS2 you get documentation you can present in an audit.

15 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 09 of 18

Websites and web applications

From a medical practice's simple web presence to a wholesaler's B2B platform: fourteen web services in all. We care about fast loading, search-friendly code and WCAG 2.1 AA accessibility, the benchmark many online shops and digital services use to meet Austria's Barrierefreiheitsgesetz. Ongoing care and recovery after a hack are included in the range.

14 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 10 of 18

E-commerce and integrations

Imagine a Salzburg retailer on Shopware selling through its own store, Amazon and Kaufland.at. Without integrations someone spends the evening typing orders into BMD, printing labels one by one and correcting stock by hand. We link shop, accounting, payment providers and carriers so every piece of data is entered once.

4 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 11 of 18

Custom software

A Styrian supplier plans production in five Excel files that only two people understand. That is where custom software comes in: an application that mirrors your processes, connects to ERP and warehouse, and receives ongoing maintenance. Who holds the source code and usage rights is agreed in the contract up front.

6 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 12 of 18

Software testing and QA

Before a new customer portal goes live, someone without insider blind spots should be let loose on it. We check features against requirements, simulate the rush of a sale day, automate repeat tests and attack the application under controlled conditions. You receive a report with a clear order of fixes.

5 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 13 of 18

Artificial intelligence

A law firm wants to search its pleadings faster; a hotel would like guest enquiries pre-sorted. We first establish which data may be used and where it will be processed, and only then build the solution. The EU AI Act expects AI literacy among staff, so training is part of every project.

4 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 14 of 18

Data and analytics

Shop revenue, margins from BMD, leads from the CRM: the numbers usually sit in three systems and every department calculates differently. We clean up master data, merge sources into a data warehouse and extract incoming documents automatically, so reports rest on one shared foundation.

3 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 15 of 18

IT advisory and audit

When a major IT decision is due, such as a new ERP or a move to the cloud, an independent assessment helps. We review systems and plans, spell out risks and costs, and deliver a roadmap for management and shareholders. Where funding schemes like KMU.DIGITAL might apply, we point them out.

2 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites
Area 17 of 18

Software and licensing

Licences are a quiet cost centre: duplicate subscriptions, accounts of former staff, editions nobody fully uses. We source genuine software for development and IT operations, manage renewal dates and tidy up at regular intervals.

2 services
Send an enquiry Open any service to see its scope, the steps involved and the prerequisites

Eighteen areas, six groups

80 services in 18 areas. The grouping helps you spot the right home for your request in seconds.

01 · Support and managed IT Managed IT services Full outsourcing, helpdesk, ITIL-style desk 02 · Operations and infrastructure Service plans and SLAs What Start, Business and Premium each promise 03 · Operations and infrastructure System administration Hosts, identity, hypervisors 04 · Operations and infrastructure IT infrastructure Audits, speed tuning, VDI 05 · Operations and infrastructure Network and telephony Wi-Fi and LAN diagnostics, alerting, calling 06 · Operations and infrastructure Cloud and hosting Virtual machines, store hosting, mail, object storage 07 · Operations and infrastructure Backup and recovery Local copies plus offsite cloud 08 · Security IT security GDPR, NIS2, SOC, EDR, hardening 09 · Development and web Websites and web applications WordPress, storefronts, portals, search visibility 10 · Development and web E-commerce and integrations Bookkeeping links, checkout, couriers 11 · Development and web Custom software Bespoke apps, glue code, data moves 12 · Development and web Software testing and QA Manual, scripted and attack-style checks 13 · Data, AI and advisory Artificial intelligence Adoption, planning, staff upskilling 14 · Data, AI and advisory Data and analytics Warehouse, clean master records, document capture 15 · Data, AI and advisory IT advisory and audit Digital roadmap, design reviews 16 · Data, AI and advisory Online marketing Ad account review, lead pipeline, CRM 17 · Software and training Software and licensing Tooling for admins and programmers 18 · Software and training Training Group workshops or personal coaching

How you can buy

Anything listed here is available either as a standalone job at an agreed price or bundled into a recurring plan.

Plans and pricing

Recurring plan

Pick Start, Business or Premium and you get defined boundaries, one predictable euro figure plus VAT and a reaction time that carries legal weight instead of marketing gloss.

One-off assignment

Shifting mailboxes into Microsoft 365, having your shop emit ebInterface e-invoices, checking a store for accessibility gaps or opening a fresh online store: cost and outcome are fixed in advance.

Extra hands for your admin

Where a sysadmin is already on your payroll, we can absorb the repetitive chores, planned upkeep and niche subjects no single person should carry, say a pen test or a database relocation.

A sensible first step

Unsure where effort pays off most? Begin with a health check. It sorts pressing issues from those that can sensibly be budgeted for later.

01

Remote inspection

Endpoints, servers, your Microsoft 365 tenant, backup jobs and licence counts are reviewed, and each finding is ranked from critical to cosmetic in a written report.

02

Priorities

We separate the fixes worth doing this month from the ones that fit neatly into the coming budget cycle.

03

Offer and signature

A price plus VAT and a schedule arrive together. Once agreed, scope and reaction times become contractual, and signing via ID Austria with a qualified e-signature is an option.

04

Running the show

Tickets get solved, planned jobs get done, and at regular intervals we return with costed suggestions for what to improve next.

Frequently asked questions

Absolutely. You either receive a flat price for it, or we log the hours and charge €110 each plus VAT. Moving onto a monthly arrangement later is straightforward, and the knowledge we gathered about your systems carries over.

Labour: helping your users, administering systems, watching alerts, updates and preventive care. Software subscriptions such as Microsoft 365, endpoint protection or BMD, plus big undertakings like introducing a new ERP, are invoiced on their own and only after your green light.

Never; remote access is our only mode, be your business in Vienna, the Lungau or the Bregenz Forest. For physical tasks like replacing a drive or plugging a cable back in, we walk a colleague of yours or your regular electrician through each move.

Our catalogue reflects the commonest requests, not every possible scenario. Explain your case through the form or at sales@apply.at. Where it falls within our skills, an offer follows. Where it does not, we say so openly and name who might be a better match.

Monthly plans can usually be priced after thirty minutes on a Teams or Meet call, often on the same day. Project offers are written up, and their preparation time depends on size. For a messy environment we recommend an infrastructure health check before quoting anything, rather than guessing.

Yes, in individual remote sessions for a slow computer, malware or a handset that will not pick up new mail. Prices start at €69 per session incl. VAT, with €99 incl. VAT per hour of work, payable up front through a link. Contact support@apply.at or visit our private clients page.

We tailor the services to your business

Tell us what you are after, or tap any service in the catalogue above to drop it into the form. A reply follows within one working day.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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