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Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
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Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
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NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
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Service · Network and telephony

Network monitoring

In a group medical practice in Linz a great deal depends on the network: the e-card connection, access to ELGA records, the practice software on the server, the phones. If the line drops at half past seven, the waiting room is full before anyone gets through to the provider. Network monitoring brings that moment forward. We spot rising packet loss, a switch running hot or a VPN tunnel that re-establishes itself ever more often, usually hours or days before it turns into an outage. What matters is not the quantity of metrics but that alerts reach people who can interpret them and act. Monitoring and every intervention happen remotely.

Send an enquiry Inclusions overview
Polled every minute
lines and devices
Thresholds
tuned to your network
Configurations
versioned backups
Monthly report
outages, trends, advice

Everything this covers

We watch what affects work and tune alerts so that each one has a reason to exist.

Settle the details with an engineer

Line quality

Latency, jitter and packet loss to several destinations, so it is clear whether your line, the provider or a remote service is at fault.

Site links

Status of VPN tunnels between practice, office or warehouse, frequency of reconnections and certificate expiry dates.

Device health

Temperature, power supplies, CPU and memory load, errors per port and the number of clients on each access point.

Capacity trends

When will the line become too tight, when is an access point permanently overloaded? Trends over months let you plan purchases instead of buying in a panic.

Configuration backup

Every change to firewall and switches is saved with a date stamp. Mistakes can be reversed and a failed device replaced with its last configuration.

Advisories and firmware

We follow vendor notices and CERT.at warnings and update firmware in agreed maintenance windows with a fallback plan.

Escalation plan

Who is informed about which alert, who may decide and when the provider gets contacted. It is agreed once and then applies to every incident.

Our working method

After roughly two weeks monitoring runs with tuned values. From then on it is an ongoing service.

01

Onboarding

Devices and lines are recorded and a lightweight collector is set up on a machine that runs around the clock.

02

Baselining

A few days observing normal operation, followed by thresholds and the escalation plan.

03

Tidying up

Anything flagged in the first weeks gets resolved: outdated firmware, default passwords, needlessly exposed services.

04

Ongoing service

Alert response according to your plan, scheduled maintenance and a monthly report with recommendations.

A hundred alerts a day are as good as none. People who receive constant notifications start ignoring them, and then miss the one that matters. So we baseline your normal operation first, merge related alerts and review every month which warnings led nowhere. The goal is a short list where each notification triggers an action.

Frequently asked questions

Within standard hours, Monday to Friday 8:00-17:00 Austrian time, with a 4-hour response on Start and 1 hour on Business. Premium responds within 15 minutes and covers nights and weekends, as does the Round-the-clock support service. Outside agreed hours the alert is logged and dealt with on the next working day.

The provider sees its line up to the modem, but not your firewall, switches, Wi-Fi or the path to your cloud services. That is where most of the problems arise that reach staff as “the internet is down”.

No. We collect metrics such as utilisation, errors and reachability, not content. The data collected is documented and can be added to your record of processing activities.

We see the failure immediately, narrow down the cause and help with the warranty claim. Once the replacement arrives we load the saved configuration remotely. Someone on your team or your IT partner simply moves the cables according to a photo with the ports marked.

We offer monitoring within the Start (from €890 per month plus VAT), Business (€1,890 per month plus VAT) and Premium (from €3,490 per month plus VAT) plans. The quote lists which devices and lines are covered. The right plan depends mostly on how quickly a response is needed.

Related work in the same area

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Service Network analysis Causes, not guesswork: your network measured and documented from afar Service VoIP and Teams calling Cloud phone system or Teams Phone: numbers stay, missed calls stop

Keep an eye on your network

Tell us about your sites, lines and key hardware. We will propose a monitoring scope and the plan that fits.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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