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Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
No idea which step comes first? We review your setup over a remote session and email you a prioritised action list Request a review
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NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
Your case looks different? Describe it in a few lines, and we assemble only the pieces that matter to you Send an enquiry
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Service · Network and telephony

Network analysis

A 45-room hotel in Tyrol doubled its internet bandwidth this year. The complaints about Wi-Fi on the second floor stayed, and the restaurant till still freezes at lunchtime. A faster line is no help when the real culprit is an overloaded access point, a loop in the network or a misconfigured switch. Network analysis tracks down the cause before money goes on the wrong fix. We read configurations, error counters and connection tables straight from the devices through a secured remote connection. The Wi-Fi readings on site are taken by a member of your staff following our guide while we accompany them on a video call. We do not lay cables or mount hardware. You receive an up-to-date network diagram and a list of actions with priorities and effort.

Send an enquiry Inclusions overview
Remote diagnosis
configs, counters, tables
Wi-Fi survey
by your staff, guided by us
Network diagram
editable, easy to maintain
€110 per hour
plus VAT, range estimated up front

Everything this covers

We examine every layer, from the internet connection down to individual access points, and back each finding with measurements.

Settle the details with an engineer

Topology from the devices

Neighbour discovery protocols and MAC and ARP tables reveal what is plugged in where. Forgotten switches under desks or a second router handing out its own network often come to light this way.

Connection and throughput

Provider, line type, modem in bridge mode or double NAT, plus latency and throughput measured at different times of day.

Firewall rule base

Which rules are still needed, which ports are open, what supplier maintenance access exists and whether VPN accounts of former staff remain active.

Wi-Fi coverage

A member of your staff takes readings with a free app at points marked on the floor plan. Combined with access point data, this exposes dead spots, channel overlap and overcrowded cells.

Core services

DHCP scopes running short, DNS records pointing nowhere, time servers and name resolution. Inconspicuous faults here often cause the most stubborn complaints.

Segmentation

Whether guests, tills, cameras, printers and office machines sit on separate networks, and whether the rules between them really hold.

Action list

Split into work we complete remotely, purchases to our specification and jobs for an electrician or IT partner on site.

Our working method

The analysis runs during normal business. We estimate the range of hours before starting and agree the delivery date with you.

01

Initial call

A video meeting about sites, provider, known hardware and the complaints of recent weeks.

02

Access set-up

Someone on your team installs an analysis agent using our guide. We change nothing while collecting data.

03

Measurement

Several days of device readouts, the Wi-Fi walk with your staff member and load tests at peak times.

04

Findings

Diagram and action list presented over video, with time for questions and a clear recommendation on where to begin.

A faster line seldom cures a slow network. In many analyses the bottleneck is indoors: an access point serving 60 devices, a switch port logging thousands of errors an hour, or a loop generating load every lunchtime. Such causes cost little to fix, yet a great deal if you try to paper over them with a pricier tariff.

Frequently asked questions

No. We only read data and change no settings during collection. Load tests are timed so that nobody notices. Only the Wi-Fi walk needs one of your people for about an hour per floor.

Read access to the firewall, switches and Wi-Fi controller, plus a computer left running during the analysis. If a password is missing, say for the provider's modem, we work with data from the devices behind it and can help you request access from the provider.

Not at all; it is the norm. We work with the common makers of firewalls, switches and access points and with standard protocols. Very old devices without a management interface are described by how they behave on the network.

Everything that can be done remotely, yes. Cabling, mounting and swapping hardware are handled by your team or a local IT partner. The action list is written so they can quote straight from it.

We charge €110 per hour plus VAT and give an estimated range of hours in advance. A single site with up to 30 workstations usually sits at the lower end. With a Start, Business or Premium plan the effort is treated as set out in your contract.

Related work in the same area

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Service Network monitoring Lines and network devices watched continuously, with few alerts but the right ones Service VoIP and Teams calling Cloud phone system or Teams Phone: numbers stay, missed calls stop

Let us find the cause

Describe the problems and tell us how many sites and workstations you have. Within one working day you will receive a range of hours and a possible start date.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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