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Paying as a business Bank transfer via SWIFT, or card Is this invoice genuinely ours? PDF, ebInterface and ZUGFeRD
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Browse the catalogue: 80 services in 18 areas
Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
No idea which step comes first? We review your setup over a remote session and email you a prioritised action list Request a review
Browse all 13 solutions
NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
Your case looks different? Describe it in a few lines, and we assemble only the pieces that matter to you Send an enquiry
About us The people behind Apply and our remote-only way of working Payment Invoices, electronic formats and due dates Contact Mailboxes, our web form, plus Teams or Meet calls

Payment

Two routes exist, and which one applies is decided by the customer type. Firms are billed and settle by wire within thirty days. Households prepay the agreed remote session via a link we email them. Below you will find deadlines, our banking data, common snags with transfers leaving the SEPA zone, and a short routine for spotting a fake Apply invoice before your company releases any funds.

30 days
net terms for companies
1-3 days
typical banking-day lead time for SWIFT
prepaid
households settle by credit card
PDF
plus ebInterface or ZUGFeRD if you ask

Billing companies

Plan fees are charged in arrears after each calendar month, project work after each milestone we agreed on. Payment falls due thirty days after the date printed on the invoice.

Query an invoice
01

Delivered by email

finance@apply.at sends a PDF to whichever billing mailbox you nominate. Should your bookkeeping take structured data, an ebInterface or ZUGFeRD file travels alongside.

02

Carrying your internal codes

PO numbers, cost centres, a department name: tell us before the month ends and they appear from the very first bill, so nothing has to be reissued later on.

03

A cross-border wire

We bank with JSC Kaspi Bank, which is not part of SEPA, so your payment travels over SWIFT. Every invoice lists the account, and so does the box below. Quoting the invoice number lets us allocate the money at a glance.

04

Arrival and matching

Expect one to three banking days in transit. Your own bank, and possibly correspondent banks in between, may take fees. Once the credit shows up, we close the invoice on our side.

Where to pay: JSC Kaspi Bank, IBAN KZ22722S000015813162, SWIFT/BIC CASPKZKA, in favour of Apply LLP (BIN 220540005599). Full company particulars sit on our contact page. Without an invoice number in the reference, allocation becomes manual detective work. Be aware that we never switch bank accounts through a mere email; should such a notice reach you, stop and verify with finance@apply.at.

Households pay by card

Sessions start at €69 incl. VAT; longer work runs at €99 incl. VAT per hour. After we understand the issue, a checkout link lands in your inbox, and our engineer connects once your payment clears.

The process

A payment service provider hosts the checkout; you enter your credit card there. No login, no customer profile, nothing to register.

We never handle card numbers

Card data goes straight to that provider, which gets your bank's approval, usually via a banking app prompt. At no point do we see or keep the complete card number.

Prepaid, always

You cover the booked time beforehand. Should more time be needed, work halts and you are asked first; only with your go-ahead does another link follow. Nothing gets added behind your back.

Money back

When we fail to achieve what we promised, we reverse the charge to your card. Timing of the credit is up to your bank or whoever issued the card.

Proof of payment

A confirmation is emailed once you have paid. Need a proper invoice with your name and home address on it? Say so ahead of paying.

Typical cases

People with one concrete problem and no wish to sign anything: reconnecting a printer to Wi-Fi, getting ID Austria running on a replacement phone, pulling pictures off an ageing laptop. See Private clients.

Spotting a fake Apply invoice

Fraudsters like to impersonate a known vendor and request money to a supposedly updated account. Small firms fall for it frequently because sign-off happens in a hurry. Sixty seconds and four questions protect you.

Contact
Question 1 Right sender? Company invoices only ever leave from finance@apply.at; a near-identical domain means danger
Question 2 Same IBAN as before? Hold it against this page and against earlier bills from us
Question 3 Plausible total? The monthly fee reflects your agreement, and additional work carries your prior written OK
Question 4 Still unsure? Contact finance@apply.at while the money is still in your account

Transferred already, yet the invoice looks unpaid? Send the bank's remittance advice to finance@apply.at. We locate the credit and report back by the next working day.

Paperwork on request

Monthly plan invoices are issued once a month has closed. Duplicates, fixes or overviews are one email to finance@apply.at away.

Duplicate Any earlier invoice, re-sent in PDF form Correction Mistakes are fixed by cancelling and reissuing, never by overwriting the original Statement of account Bills and receipts for a period of your choice, useful when closing the books Vendor onboarding pack Registration data, banking information and named contacts in a single file

Frequently asked questions

Companies settle in arrears: plans monthly, projects milestone by milestone. Prepayment applies only to households using a checkout link. Lengthy projects get a payment timetable fixed in writing as part of the agreement.

Business rates are net and carry the note “plus VAT”; household rates already contain Austria's 20% VAT (“incl. VAT”). On a company invoice, the treatment of VAT follows the rules for services supplied across borders. Net figure, tax or corresponding remark, and gross total are itemised separately in every case. If your tax adviser has questions, they can contact us directly.

Apply is operated by Apply LLP, whose seat is in Kazakhstan, and that entity collects money into its own account. From your bank's point of view this is a routine foreign payment requiring IBAN, SWIFT/BIC and the beneficiary name. Fees differ between banks, so check your own tariff sheet.

A polite reminder arrives by email first. Anything beyond that is governed by your agreement and by statutory rules on late payment in business-to-business dealings. If cash flow is tight, raise it with us early; a workable arrangement is usually possible.

No. A PDF can be posted in BMD, RZL or Sage DPW just like paper receipts. Whenever you decide to switch to structured formats, ebInterface and ZUGFeRD are ready on our side, and configuring the import usually fits into one short remote session.

Companies pay by wire against an invoice. SEPA direct debit is ruled out, because our account lies outside the SEPA zone, and card checkout links are reserved for households. Special procurement or payment requirements? Raise them with finance@apply.at.

Questions about paying

Invoice missing, duplicate needed, or a transfer you cannot see booked? Write to us and expect a reply by the next working day.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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