Service · IT infrastructure

Performance optimisation

Consider a tax advisory practice in Graz employing fourteen people. At the height of year-end season a client file needs ten seconds to open, the network drive locks up around eleven each morning, and at the weekly meeting somebody suggests spending €8,000 on a new server. Before that purchase order is signed, it pays to ask what the real cause is. Quite often the answer turns out to be mundane: a database that has reached the ceiling of the free Express edition of SQL Server, a virus scanner inspecting gigabytes with every posting, a damaged patch cable that now negotiates only 100 Mbit/s. We collect genuine data from your busiest periods, track down the bottleneck and remove it through remote access. Buying equipment only comes up once every no-cost adjustment has been used, and even then we back the suggestion with numbers.

Send an enquiry Inclusions overview

Timestamps

instead of vague complaints

No-cost measures

are always tried first

Measurable

timed before and after

Independent

we do not sell hardware

Everything this covers

We sort likely causes by when and where the slowness occurs. That pattern usually points in the right direction before a single monitoring tool is installed.

Settle the details with an engineer

Slow first thing in the morning

If start-up drags but things improve later: years of layered group policies, oversized profiles, and updates plus antivirus scans all launching the moment machines boot.

Slow at busy times

If it stalls mid-morning and before month-end: overcommitted virtualisation hosts, too little memory for the database, backup jobs or report runs scheduled at the wrong hour.

Slow in one application only

If everything else is fine: a database pressing against the Express edition limit, missing or badly fragmented indexes, a client update that no longer matches the server version.

Slow in one location

If only home workers or a branch suffer: VPN over a weak line, mis-set packet sizes, a congested wireless network, or files pulled across the wide-area link that ought to live locally.

Slow for your customers

If the online store lags: long server response times, uncompressed images, Shopware or WooCommerce extensions triggering dozens of queries per page view, and inventory syncs running while orders come in.

Slow since a particular day

If everyone recalls that it began after an update: we match the complaints against update histories, newly installed security products and changes to the network.

Our working method

Diagnosis normally takes one to two weeks. Fixes are applied in stages, ideally in the evening or at the weekend so your business keeps running.

Complaints with a clock time

For one week your staff note in a simple form when something drags. Those timestamps are worth more than any general grumble.

Baseline

We time routine operations such as opening a client, producing a trial balance or loading a product page, while an agent records server and network behaviour in parallel.

Narrowing it down

Complaints and monitoring graphs are laid on top of one another. The outcome is a list of causes, each with evidence, and a recommendation on what to tackle first.

Fix and re-measure

Approved changes are made remotely, then the same timings are repeated. A month later we check again that the gain has stuck.

Antivirus software and databases only get along when the right exclusions are in place. Numerous vendors of specialist applications publish lists of folders and file types that real-time protection should skip, typically database and transaction log files. Without them, the scanner combs through enormous files every time an entry is saved. We set such exclusions precisely and document them, so that nobody ends up switching protection off wholesale out of frustration.

Frequently asked questions

From the monitoring curves. If the server is barely working while people complain, new hardware will not help; the problem lies in configuration, the database or the network. If memory is permanently maxed out, an upgrade may well be the cheapest fix. Either way, we show you the figures.

Sometimes, though often only partly. We hand the vendor's support team measurements with timestamps, so the discussion moves beyond guesswork. Changes to the program itself remain the vendor's responsibility, while we deal with server, database and network.

Yes, that is often where it matters most. We look at the VPN, packet sizes, home broadband and whether files are being dragged across the connection that really belong in the office or in SharePoint. Occasionally the best answer is to run an application centrally instead of shuttling data back and forth.

Yes. We measure Core Web Vitals and server response time, examine caching, images and extensions, and show what your hosting can and cannot deliver. We only suggest changing provider when measurements support it.

Diagnosis is charged at €110 per hour plus VAT against an agreed estimate, and we make no percentage promises before measuring. If new hardware does make sense, you get a specification and buy wherever you like. Your team or a local contractor installs it; we carry out the migration remotely.

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Service Infrastructure health check A sober stocktake before you invest, take out cyber cover or change IT provider Service Virtual workplaces and VDI Complete desktops hosted in a data centre and reachable from whatever device staff use

Show us where things drag

Describe one concrete task that slows your people down and roughly how long it takes. We will come back within a working day with where we would begin measuring.

Email
office@apply.at

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day

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By video on Microsoft Teams or Google Meet

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