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Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
No idea which step comes first? We review your setup over a remote session and email you a prioritised action list Request a review
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NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
Your case looks different? Describe it in a few lines, and we assemble only the pieces that matter to you Send an enquiry
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Service · Artificial intelligence

AI training for teams

An online retailer in Upper Austria with 30 staff licensed Copilot for everyone. Three months on, four people use it regularly; the rest tried it once and were disappointed. The tool is rarely to blame. What is missing are examples from people's own work, clarity about what is allowed, and practice in checking results. Our training addresses exactly that. It combines a shared core module with sessions for individual departments, a separate round for managers and, if you wish, deeper coaching for internal AI champions. Along the way it supports the AI literacy that the EU AI Act expects from organisations using AI. The AI service desk at RTR offers further information. All sessions take place live over video.

Send an enquiry Inclusions overview
Four formats
basics, department, management, champions
Live online
via Teams or Google Meet
Your examples
from everyday work
Records
attendance with content and duration

Everything this covers

We assemble the programme from these modules, matched to prior knowledge, approved tools and the group's tasks.

Settle the details with an engineer

Core module for everyone

How language models work, where their limits lie, why they can be convincingly wrong and how to describe a task so that the output is actually useful.

Department modules

Purchasing, accounts, customer service, sales or marketing practise on real, anonymised tasks from their own area, from drafting replies to analysing spreadsheets.

Check and verify

A fixed routine for confirming figures, names, deadlines and legal references before anything leaves the business. It runs through every module.

Data protection in practice

Which data never belongs in an AI tool, what the GDPR says and what your internal policy lays down, illustrated with concrete examples rather than paragraphs.

Session for managers

How to steer AI use in a team, evaluate results, assign responsibility and set realistic expectations, together with the essentials of the AI Act minus the jargon.

Internal AI champions

Two or three employees receive in-depth coaching so they can answer colleagues' questions, collect new use cases and keep the policy current.

Our working method

The core module takes half a day. Department modules are spread over shorter sessions with practice time in between.

01

Needs assessment

A short survey on prior knowledge, tools in use and open questions, plus a conversation with your contact person.

02

Programme and examples

Together we choose tasks from daily work and prepare them without personal data.

03

Live sessions

Exercises, group discussion and questions, recorded if the group agrees.

04

Follow-up

Quick guide, attendance certificates and a Q&A hour a few weeks later.

Prompt tricks go stale; judgement does not. Tools and interfaces change month by month, and what counts as the perfect phrasing today will be outdated next year. So we focus on what endures: describing tasks clearly, scrutinising results and knowing which data is off limits.

Frequently asked questions

In the core module, yes; both groups benefit from the same ground rules. In department modules we adapt the exercises so that experienced users get more demanding tasks.

No, all training takes place live online. That lets staff from several locations and those working from home join the same session.

Each participant receives a certificate listing content and duration, and the company gets an overview of all attendance. That is solid documentation. Whether it satisfies every obligation is for your legal adviser to judge.

Before every course we review what has changed in the approved tools and revise exercises and examples accordingly. Groups trained earlier can book a short refresher, for instance after a new feature has been switched on or the internal policy has been revised.

Whatever your business has approved, such as Copilot in Microsoft 365 or Gemini in Google Workspace. If nothing has been approved yet, we practise in a neutral environment and help you choose.

We price per group according to headcount, number of sessions and preparation effort. Email sales@apply.at and we will reply within one working day, then prepare a quote. Single sessions are also available at €110 per hour plus VAT.

Related work in the same area

Open the full area page
Service AI adoption From the first use case to day-to-day operation in BMD, Outlook or your web shop Service AI strategy A prioritised plan instead of scattered experiments, with budget, ownership and rules Service Cloud infrastructure for AI Your own AI environment in Austrian or EU data centres, with permissions and cost control

Let us put your training programme together

Let us know the group size, departments and approved tools. We will suggest a programme built on examples from your daily work.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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