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Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
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NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
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Service · Custom software

Mobile apps

Imagine a winter maintenance contractor in Salzburg that clears pavements and car parks for property managers and supermarkets. When someone slips outside a shop in February, the insurer wants to know when that spot was last cleared and gritted. Until now the answers sit on soggy notes in the vans. An app that records each job with time, location and a photo, even in an underground car park without reception, turns a claim into evidence. Cases like this set our bar: an app is worthwhile when it truly needs the camera, location or offline working and gets used regularly. For occasional use, say a customer account consulted twice a year, a well-made mobile site or a progressive web app does the job, and that is what we will recommend.

Send an enquiry Inclusions overview
iOS and Android
from one Flutter codebase
Offline first
syncs as soon as there is signal
Intune
roll-out to company devices
Store accounts
registered to your business

Everything this covers

The app on the phone is only the visible part. Behind it sit a back end, an admin screen for the office and a plan for the yearly operating system updates.

Settle the details with an engineer

App, PWA or website

We weigh frequency of use, device features and the working environment to decide which format fits. A PWA installs without a store and is perfectly adequate for many internal tools.

Technology

Flutter or React Native for a shared codebase, with Swift and Kotlin kept for heavy hardware use such as Bluetooth scales or continuous barcode scanning.

Offline first

Jobs, checklists and photos live on the device and sync in the background. Conflict rules for two people editing the same job are agreed beforehand.

Time-stamped evidence

Photos carrying date, time and coordinates that cannot be quietly altered afterwards, an on-screen signature and a PDF report for your customers.

Admin for the office

A web interface for dispatch, reporting and exports, so office staff do not have to work on a phone.

Company phones and BYOD

Distribution via Microsoft Intune or Apple Business Manager to company devices; on personal phones, a cleanly separated work profile with no access to private data.

Stores and upkeep

Submission to Apple and Google through your accounts, crash reports that avoid unnecessary personal data, and updates for each new iOS and Android release.

Our working method

We test early in real conditions, because how an app copes with cold fingers, rain or a basement never shows at a desk.

01

Context of use

Video calls with future users: where they stand, what they are holding, how many seconds they have for an entry.

02

Prototype on the device

A first installable build via TestFlight or Google Play internal testing, on two or three phones in daily work.

03

Pilot

One crew uses the app for a few weeks, and their feedback flows straight into the next builds.

04

Roll-out and maintenance

Release to everyone, video training and a maintenance schedule for the operating system updates each autumn.

Expect running costs even if the app itself is not meant to change. Apple and Google tighten their rules every year, libraries receive security fixes, and an app left untouched for two years may drop out of the store altogether. Set a modest annual budget aside from the start rather than paying for an expensive rescue later.

Frequently asked questions

Often, yes. A PWA runs in the browser, can sit on the home screen, works offline to a degree and needs no store. Its limits show with background tasks, Bluetooth and some push notifications on iOS. We review your needs and recommend the simpler route when it suffices.

Technically yes, with a separate work profile. On the employment side, clarify whether it is voluntary and how costs are reimbursed. For jobs involving location tracking we recommend company devices so private and work use stay apart.

It is a delicate area. Depending on the set-up a works agreement may be required, and staff must be informed. We record location only as proof of work, only during a job, and delete it after the agreed period. The legal assessment rests with your adviser.

For a modest app, usually a few working days a year for updates, testing and resubmission, charged at €110 per hour plus VAT. If new features keep coming, we agree a monthly allowance.

Your company's. We help with registration, including the D-U-N-S number Apple asks for, and work with limited roles in your accounts. The name, reviews and downloads therefore stay with you permanently.

Related work in the same area

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Service From idea to finished product Turning an everyday headache in your business into an application people open daily Service Open source development Software built on free components, leaving you in charge of data and roadmap Service Dedicated developer teams Extra engineering capacity that works on your product full time Service Systems integration Reliable links between ERP, production, customers and suppliers

Let us talk about your app

Who will use it, where and how often? We will tell you frankly whether an app, a PWA or a mobile site is the better choice.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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