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Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
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NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
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Service · System administration

Virtualisation

A haulage firm in Wels keeps four servers of different ages in its basement: one for the transport management system, a terminal server for the dispatchers, a file server, and one running the telematics link to the lorries. Each is barely loaded, each has its own warranty date and each is a single point of failure. If the telematics box dies on a Friday afternoon, dispatch loses sight of every vehicle until replacement hardware turns up. Virtualisation turns each of those servers into a machine that runs on one of two hosts and starts on the other if something breaks. Updates gain an undo button, test environments appear in minutes and the basement gets quieter. We handle planning, installation and migration remotely; you order the hardware from your usual reseller, who also installs it.

Send an enquiry Inclusions overview
Measured data
not catalogue sizing
Failover
tested before handover
Proxmox
open source from Vienna
Licensing
costed over three years

Everything this covers

Virtualisation is a decision with long-lasting effects rather than a product you plug in. That is why planning and testing take more of our time than the installation itself.

Settle the details with an engineer

Inventory and dependencies

Which servers exist, what runs on them, which applications talk to each other and which hardware is attached, such as a licence dongle or a serial interface. Special cases like these are settled before anything is bought.

Capacity from measurements

A week of recorded CPU, memory, storage and network load, including month-end peaks. On top of that comes headroom for growth and for the moment when one host must carry everything alone.

Platform comparison

Hyper-V is the obvious fit for all-Windows estates with a Datacenter licence, Proxmox VE scores on cost and ships with ZFS and Ceph, and VMware stays sensible where a vendor requires it. We write down the pros and cons for your situation.

Storage and networking

Local SSDs with replication, shared storage, or a Ceph cluster from three hosts upwards. Separate networks for management, replication and application traffic.

Migration

Each server moved in an agreed window, tested with the people who use the application every day, and a fallback to the old hardware kept for the first few days.

Backup and replication

Whole-VM backups with an off-site copy, for instance in a data centre in Austria or the EU, and frequent replication between the hosts.

Restart plan

A document stating the order in which machines start, which dependencies matter and who is informed. Tested before we close the project.

Our working method

How long it takes depends mostly on the number of servers and the hardware delivery time. The work itself needs no on-site appointment.

01

Analysis

Inventory, measurements, dependencies and a conversation about how much downtime you can afford.

02

Design

Platform, a hardware list for your reseller, network layout, and a backup and restart concept costed over three years.

03

Build

Once the reseller has delivered and racked the kit, we install through the remote management console, configure networking and storage and benchmark performance.

04

Migration and sign-off

Server by server, followed by a planned failure test in which we switch off one host and confirm everything keeps running.

Check hardware with special connections first. In haulage, manufacturing and medical practices, servers often have licence dongles, measuring devices or telematics receivers attached via USB or a serial port. Not every platform passes such devices through to a virtual machine reliably. We clarify this with the software vendor before you buy, so the project does not stall on the very last server.

Frequently asked questions

Two can be enough if downtime is expensive or the hardware is due for renewal anyway. The gain then lies less in fewer boxes than in the undo option for updates and a quick restart. With a single new server and good backups we often suggest waiting.

Yes, provided someone understands the platform. Proxmox is developed by a company based in Vienna, is open source and offers paid subscriptions with stable update channels and vendor support. We recommend that subscription for production systems.

If contracts are still running there is no rush. We work out what a renewal costs compared with Hyper-V or Proxmox and check whether your backup software and business applications support the alternative. Migration can happen gradually.

Yes, virtual machines can run with providers that operate data centres in Austria and the EU, such as Exoscale, Anexia or Hetzner. Whether it pays depends on data volumes, the licensing terms of your specialist software and your internet connection. We lay both options side by side.

The manufacturer under warranty, or your reseller. Thanks to replication the machines keep running on the second host in the meantime. We coordinate the warranty claim and bring the repaired host back into service.

Related work in the same area

Open the full area page
Service PC clean-up and malware removal Sluggish or infected computers examined, cleaned and locked down over a remote session Service Server administration Windows and Linux servers maintained to a calendar instead of rescued in emergencies Service Active Directory and Entra ID Accounts, roles and sign-ins organised so that joiners and leavers stop being a risk

Let us plan your virtual environment

Which servers do you run today, what is on them and is any special hardware attached? We will reply with initial questions and an outline design.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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