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Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
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NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
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Service · Cloud and hosting

S3-compatible object storage

An engineering practice in Innsbruck accumulates, year after year, material nobody opens daily yet nobody is allowed to throw away: permit drawings, BIM models of completed projects, point clouds from surveys, photo logs from building sites. The NAS in the office is ninety per cent full, and its only copy lives on a USB drive on the very same shelf. Object storage tackles both issues together. It is cloud capacity accessed by software rather than by people clicking through folders, whether that is backup tools, an online store holding tens of thousands of product photos, a document management system or your own applications. It expands almost indefinitely, and the bill reflects only what you occupy. Its most valuable feature, though, is object locking. Once data is locked, nobody can alter or erase it before a chosen date, not an administrator and certainly not an intruder armed with stolen passwords.

Send an enquiry Inclusions overview
Tamper-proof
locked until the date you choose
Elastic
gigabytes up to hundreds of terabytes
Pricing
per terabyte actually stored
Region
European providers only

Everything this covers

A bucket takes seconds to create. Whether it saves you on a bad day comes down to lock periods, key permissions and whether nightly jobs really make it across.

Settle the details with an engineer

Comparing total cost

Exoscale with its Vienna site, Hetzner, IONOS, OVHcloud or the EU regions of the big clouds: we put price per terabyte, retrieval fees, location and Object Lock support side by side in one table.

Separate buckets

Backups, archive and application files never share a bucket. Each has its own encryption, its own access policy and one line of documentation explaining its purpose.

Object Lock in compliance mode

You decide how long backups remain untouchable, 30 days for instance. During that time nobody can remove or overwrite them, including us and including an attacker with admin rights.

Hooking up existing tools

Veeam, Acronis, restic, Synology Hyper Backup, Microsoft 365 backups or a store's media folder are linked to the storage. We verify that jobs do not merely start but run to completion.

Least-privilege keys

Each system receives its own credentials. Backup software may write but never delete. Keys are rotated periodically and kept in your company's password vault.

Automatic storage tiers

Older data drifts into cheaper classes by itself, and expired data disappears according to your retention rule. Nobody has to diarise a clean-up of old backups.

Our working method

The configuration is quick. With several terabytes, though, the first upload may run for days depending on your line.

01

Data map

What data, how much of it, how often it is copied, how long it must be kept and how fast it has to be available again after an incident.

02

Configuration

Account registered to your business, buckets, encryption, lock periods, keys and tiering rules, all summarised on one data sheet.

03

Initial upload

Backup software or application connected, the first run supervised, and the daily runs that follow checked.

04

Restore drill

We retrieve individual files and, if relevant, a complete machine. Only when that succeeds is the job signed off.

Backups and archives serve different purposes. A backup exists to recover the last good state after something goes wrong and may lapse after a few months. An archive preserves closed records unchanged for years, such as bookkeeping documents that Austrian tax rules oblige you to retain for seven years. Lump the two together and you either pay to keep backups forever or lose records because a rotation policy wiped them. That is why we split them into dedicated buckets with their own retention periods from the outset.

Frequently asked questions

It depends on volume and bandwidth. Single files return in minutes, while a whole server with a few hundred gigabytes can take hours on a typical line. We time this during the restore drill so the figure is not a surprise on the day it matters.

Most providers encrypt data at rest by default, and we check this when choosing one. For sensitive material, from a medical practice for example, we add encryption before anything leaves your network, so the provider only ever holds unreadable blocks. The key stays with you, plus an offline copy, because losing it means losing the data.

The item people most often forget is retrieval. Some providers charge per gigabyte downloaded, which can hurt during a large restore, while others charge almost nothing. So alongside the monthly storage fee we always tell you what a complete recovery would cost.

The storage needs an entry in your processing register listing provider, region and retention, and you need a processor agreement with the provider. Personal data erased from live systems survives in backups until they expire. That is defensible if it is documented and time-limited, and we provide suitable wording.

The provider charges you directly for storage and any retrieval. Setting it up costs €110 per hour plus VAT; supervision of the jobs and periodic restore drills can form part of a Start, Business or Premium service plan.

Related work in the same area

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Service Virtual private servers Your own virtual machine in Austrian or EU facilities, locked down on day one and run by us from afar Service Dedicated servers A whole physical machine reserved for your business, rented from a hosting facility and administered remotely Service Hosting for web shops and web apps Servers tailored to Shopware, WooCommerce, Magento and in-house web apps, complete with staging and monitoring Service Business email and calendars Mail on your own domain, team mailboxes and shared diaries, locked down against spoofing

Put your backups into S3 storage

Let us know what you would like to store, roughly how much there is and what you back up with today. We will answer with a provider suggestion, configuration and costs.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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