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Browse the catalogue: 80 services in 18 areas
Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
No idea which step comes first? We review your setup over a remote session and email you a prioritised action list Request a review
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NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
Your case looks different? Describe it in a few lines, and we assemble only the pieces that matter to you Send an enquiry
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Service · Cloud and hosting

Hosting for web shops and web apps

Consider a Shopware store from Salzburg selling dirndls, lederhosen and accessories. Revenue rarely slips because of the range. It slips because a category page takes four seconds to appear on a mobile, because the export to Kaufland.at has been frozen since Saturday and nobody spotted it, or because someone installed a plugin update directly on the live store on Monday morning and knocked out the checkout. In-house web apps, such as a booking portal written in Laravel or a reseller area on Node.js, fare much the same: the code is often decent, but the environment beneath it was never set up with care. Our hosting is built for exactly these setups. We tune the server to your platform, keep a test copy separate from production, and check not merely that the site loads but that orders, feeds and background tasks actually complete.

Send an enquiry Inclusions overview
Platforms
Shopware, WooCommerce, Magento, custom apps
Staging
changes tried out before going live
Watched
checkout, scheduled tasks and feeds
Busy periods
extra capacity only while needed

Everything this covers

Every platform has its own weak spots. Shopware relies on working search and message queues, WooCommerce buckles under years of plugins, Magento devours memory, and custom apps suffer from ad hoc deployments. We shape the environment around yours.

Settle the details with an engineer

A maintained stack

Supported releases of PHP, Node.js, MariaDB or MySQL, OpenSearch powering shop search, Redis for sessions and caching, and web server limits set for your catalogue imports rather than left at the defaults.

Staging and releases

A clone of the store or app for trying out updates and new extensions. Changes go live through Git and a traceable release process, and rolling back to the previous version takes minutes.

Speed as a metric

Full-page cache, OPcache, images served as WebP or AVIF through a CDN. For your ten most visited pages we record mobile load times before and after the move, then track them month by month.

Eyes on background tasks

Feeds to Amazon, Kaufland.at or Zalando through Channable or Productsup, labels for Österreichische Post, DPD or GLS, exports into BMD or your stock system. If a task stalls, the alert comes to us rather than your shoppers finding out.

Guarding store and app

Back office reachable only via VPN or whitelisted addresses, TLS certificates renewed automatically, bot and attack filtering, extensions kept up to date. With the usual integrations, card details never reach the server; they are captured directly by Stripe, Klarna or your payment provider. The same applies to bank details for eps transfers.

Backups in step with orders

The database every few hours when orders come in daily, files overnight, a copy held away from the hosting provider, and routine restore drills in an isolated environment.

In-house web apps

Laravel, Symfony, Node.js or Docker containers: environment variables and secrets kept separate, queues and schedulers monitored, logs gathered centrally. A headless storefront for a Shopify store can live with us as well.

Our working method

A medium-sized store usually moves within one to two weeks. Most of the effort goes into integrations and scheduled tasks, hardly any into copying files.

01

Stocktake

Products and variants, installed extensions, cron jobs, connected systems, traffic figures and an initial measurement of where speed is currently being lost.

02

Fresh environment

Production and staging servers built, a clone of the store loaded, and a load test simulating a promotion to expose the extensions that drag.

03

Night-time switch

A final database sync and the DNS change during the quietest hours, typically the night into Tuesday, leaving weekend sales undisturbed.

04

First week live

A real test purchase paid by eps and by card, a printed shipping label, verified feeds and order emails, followed by a daily glance at error logs and page speed.

Never patch the live store directly. Shops rarely stall because of an attack or a hardware fault. Far more often the cause is a well-intentioned update: a new plugin, a Shopware release, a theme that someone refreshed “just quickly” before lunch. With us, every change lands on staging first, gets checked with a test order, and only then goes live, with a restore point taken immediately beforehand. That adds an hour and saves a lost day of trading.

Frequently asked questions

Not the store itself, because Shopify runs that infrastructure as part of its platform. If you operate a headless storefront or a companion app next to Shopify, perhaps a product configurator or a trade portal, we are glad to host and manage that part.

Yes, and that is the usual arrangement. Your agency or developer gets access to the Git repository and the staging copy, personal SSH keys instead of shared passwords, and a clear route for pushing changes live. We handle servers and operations; the agency handles features and design.

By working from your promotions calendar. Ahead of Black Friday, Advent or a mailing to tens of thousands of subscribers, we scale up a few days beforehand, pre-warm the cache and review the heaviest extensions. Once the rush is over, the server shrinks back to its usual size.

In facilities in Austria and the EU, with a provider we select together and with whom your company has a processor agreement. The server, the database holding orders and customer accounts, and the logs all sit inside the EU. We record which third-party services, such as payment providers, a CDN or a newsletter tool, may process data elsewhere, and we supply the technical details for your privacy notice.

Your company pays the provider directly for the server. Migration and ongoing management are billed at €110 per hour plus VAT or included in a Start, Business or Premium service plan. The migration itself comes with a fixed price agreed before we begin.

Related work in the same area

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Service Virtual private servers Your own virtual machine in Austrian or EU facilities, locked down on day one and run by us from afar Service Dedicated servers A whole physical machine reserved for your business, rented from a hosting facility and administered remotely Service S3-compatible object storage S3 buckets with European providers for tamper-proof backups, long-term archives and bulky file collections Service Business email and calendars Mail on your own domain, team mailboxes and shared diaries, locked down against spoofing

Get your store or app hosting checked

Which platform, how many products, which integrations? With those details we can suggest a server environment and a realistic date for the move.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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