Businesses Private clients
Remote assistance Help
Paying as a business Bank transfer via SWIFT, or card Is this invoice genuinely ours? PDF, ebInterface and ZUGFeRD
Deutsch English
Send an enquiry
Services
Solutions
Pricing
Training
About Apply
Contact
Send an enquiry
Browse the catalogue: 80 services in 18 areas
Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
No idea which step comes first? We review your setup over a remote session and email you a prioritised action list Request a review
Browse all 13 solutions
NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
Your case looks different? Describe it in a few lines, and we assemble only the pieces that matter to you Send an enquiry
About us The people behind Apply and our remote-only way of working Payment Invoices, electronic formats and due dates Contact Mailboxes, our web form, plus Teams or Meet calls
Service · Online marketing

Sales funnel and CRM

A Styrian maker of conservatories hears from prospects through its website form, by email, through dealers, at a stand at the big home-building show in Graz and by phone, where someone scribbles a number on a pad. Each job requires a survey by the firm's own fitters, drawings, frequently a planning query with the authorities and a financing arrangement. Weeks, sometimes months, go by before a contract is signed. When no one can say which quote is where, interest quietly fades and the customer signs with whichever rival rang most recently. We recreate that path inside a CRM, so that each lead has a named person and a next date, quotes no longer disappear in someone's inbox, and on Monday management can see exactly how many projects are waiting at which point.

Send an enquiry Inclusions overview
Remote
workshops and coaching over video
5 to 7 stages
with verifiable transitions
No lead
without an owner and a deadline
Consent
saved with timestamp and text

Everything this covers

Software on its own sells nothing. What matters is that every lead gets an answer and a signed quote becomes an order without retyping. Everything else serves that purpose.

Settle the details with an engineer

Making the process visible

Together with sales and back office we chart the real route from initial contact to deposit: who takes over, how many days pass, and where leads currently drain away.

Every source in one place

Web forms, the sales mailbox, WhatsApp Business via its official API and trade-show contacts captured with a scanner app open a CRM record on their own, labelled with where they came from.

Quotes generated in the CRM

Branded templates carrying your terms, dispatched from the deal itself, signed electronically, with a qualified signature through ID Austria if required, and an alert the moment the prospect opens the document.

Handover to accounting and ERP

A won deal carries customer and order data into BMD, Business Central or Odoo with no re-keying, including a checked address and, for businesses, a validated VAT number.

No deal without a follow-up

The system will not let an open opportunity sit without a dated task. Miss the date and a reminder goes to the owner and their line manager.

Consent under the TKG and GDPR

Separate opt-ins for newsletters and WhatsApp promotions, logged with date and wording, a check against the RTR opt-out register for commercial email, and unsubscribes applied across every channel simultaneously.

Figures for the weekly meeting

How many quotes are stuck at which stage, how quickly new leads get a reply, which sources produce orders and what the quarter is likely to bring.

Our working method

Legacy data is only imported once the process works with live cases. That avoids having to clean up a CRM that was configured wrongly from the start.

01

Workshop

Two hours online with sales, back office and installation planning. The outcome is a sketch of the stages and a list of what to automate.

02

Pilot

We configure the system, the team handles a few genuine leads entirely within it for a fortnight, and we fix whatever gets in the way day to day.

03

Data migration

Cleaned contacts from Excel, Outlook or the old system, each carrying the correct consent status.

04

Coaching and check-in

Short sessions in small groups, live operation, and after four weeks a look at the first figures.

Quotes are rarely rejected; they are forgotten. In many firms hardly anyone says no outright; prospects simply go quiet. So the most effective CRM rule is almost trivial: each open opportunity has a next step with a date. Salespeople who are reminded without fail get back in touch before the competition does.

Frequently asked questions

Handing over a card does not amount to agreeing to promotional email. Austria's Telecommunications Act 2021 generally demands prior consent, with tight exceptions for existing customers. Replying to the actual question asked at your stand is of course fine. In the CRM such contacts are flagged so they are excluded from mass mailings until they opt in.

Whatever suits your way of selling: HubSpot, Pipedrive, Zoho, Odoo CRM, Microsoft Dynamics 365 Sales, or your existing system if it does the job. The recommendation follows your process, not commissions.

For two salespeople and ten live quotes it might do. Once several colleagues touch the same leads, reminders, history, clear ownership and evidence of consent start slipping through. A CRM closes precisely those gaps, and moving over is usually less painful than expected.

We favour vendors that store data inside the EU, and the data processing agreement is signed with the vendor in your company's name. We document which data is kept and why, ready for your record of processing activities.

Our time is charged at €110 per hour plus VAT, and you receive a quote once the workshop is done. CRM and WhatsApp API subscriptions are held by your company and paid straight to the provider.

Related work in the same area

Open the full area page
Service Marketing audit Which channel brings bookings, enquiries and orders, and which merely produces statistics

Put structure into your selling

How do you sell at the moment, how big is the sales team and where do leads originate? We will sketch stages that reflect how your business really works.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

We only use cookies that are technically required: to run the website and to remember the location you picked. There are no advertising or tracking cookies. Details are in the privacy notice.