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Browse the catalogue: 80 services in 18 areas
Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
No idea which step comes first? We review your setup over a remote session and email you a prioritised action list Request a review
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NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
Your case looks different? Describe it in a few lines, and we assemble only the pieces that matter to you Send an enquiry
About us The people behind Apply and our remote-only way of working Payment Invoices, electronic formats and due dates Contact Mailboxes, our web form, plus Teams or Meet calls
Service · Training

Company training

Imagine a Tyrolean hotel business with three properties and around sixty staff in winter, retiring its old file server in favour of SharePoint and Teams. Seven days after the switch, many receptionists are still pulling every document down to their PC, changing it locally and pushing it back up under a name like room_plan_new_FINAL2.xlsx. Accounts keep sending invoices as attachments, and the maintenance crew has lost track of its checklists. Nothing is wrong with the platform. People simply have not been shown how it fits into their own shifts, using the folders, lists and procedures that exist in that particular business. This is the principle behind our company training: delivered live, exclusively online through Teams or Google Meet, and using your own environment. Staff at all three hotels, the back office and anyone working from home learn side by side, and nobody has to travel.

Send an enquiry Inclusions overview
Small groups
ten to twelve people at most
90 minutes
per session, no all-day marathons
German or English
depending on who is in the room
Online only
via Teams or Google Meet

Everything this covers

You will not find a fixed course list here. The subjects below are the ones companies ask for most, and each is reworked using your own folder structure, templates and applications.

Settle the details with an engineer

Working together in Microsoft 365

Co-editing one file instead of emailing versions back and forth, Teams channels with a sensible structure, sharing with outsiders on an expiry date, and recovering yesterday's version after an accidental overwrite.

Spotting the scams that really arrive

Fake messages through booking platforms, texts about parcels supposedly awaiting delivery, bogus refunds purporting to come from FinanzOnline, instructions in the name of the managing director and suppliers announcing new bank details. Plus the right moves in the minutes after someone has clicked.

AI literacy at work

Getting real value from Microsoft Copilot or similar tools, with firm rules on which data must never be pasted in. The EU AI Act requires organisations to ensure an adequate level of AI literacy among staff. Training is one building block for that, not the whole answer.

Digital government services in the office

ID Austria, qualified electronic signatures, the Business Service Portal (USP) and FinanzOnline in daily administration: who needs which role and how access is assigned properly, rather than everyone using the owner's credentials.

Spreadsheets that fill themselves

Summarising data with PivotTables, cleaning imports with Power Query and turning the weekly copy-and-paste list into a simple Power BI report.

Safe working from home

VPN, home Wi-Fi, screen locking, what to do with printouts on the kitchen table and what your telework agreement says on the matter.

Something to look back at

Bite-sized videos and single-page cheat sheets, so that new hires and seasonal workers can get going without waiting for a colleague to find a free moment.

Our working method

Expect a few weeks between the first call and the last session. We schedule around your calendar rather than ours.

01

Quick survey

Five questions for every participant: what they use, what frustrates them, which workarounds they have adopted. We then group people by actual skill level rather than by job title.

02

Content and dates

A programme filled with scenarios from your own operation arrives together with proposed dates that avoid month-end, the start of the season and other peak times.

03

Live sessions

Delivered over Teams or Meet, with hands-on tasks in breakout rooms, questions welcome throughout and, where it helps, a sandbox inside your own Microsoft 365 tenant.

04

Follow-up

A short Q&A session two to three weeks later. If your support runs through us, we show you how tickets on the trained topics have developed since.

Training does not replace a policy, and a policy nobody has been trained on is a policy nobody knows. Many companies have an IT policy that staff sign when they join and never read again. We connect the two: every session closes with the two or three rules from your policy that relate to the topic, illustrated with a situation from your own working day. If you do not yet have a policy, we show you what belongs in one.

Frequently asked questions

An hour and a half of cases modelled on what actually lands in Austrian inboxes and phones: a so-called guest writing via a booking site with a link to confirm payment, the delivery text, the counterfeit tax refund, an urgent transfer apparently ordered by the owner just before the weekend. The group works out the red flags on its own. To check what stuck, a coordinated simulated campaign can be run some weeks afterwards.

Yes, working from a trial login and the manufacturer's manuals. For niche modules such as payroll in BMD or DPW, the manufacturer or its reseller tends to be the better teacher. We handle everything surrounding the program itself.

No. We do not issue certificates and we are not an accredited training provider. On request you receive an informal confirmation of attendance listing date, duration and topics, which you can file in your internal records, for instance on security briefings or AI literacy.

Possibly, but we cannot promise anything. Whether your federal state or another scheme supports workplace training with a provider like us is something to check directly with the relevant funding body beforehand. We do not file applications and appear in no funding programme as an education provider.

Trainer time, including preparation, is billed at €110 per hour plus VAT, and you receive a quote for the entire programme up front. Recordings are allowed once everyone taking part has been informed beforehand, and anybody who would rather stay off screen can switch the camera off with no questions asked.

Related work in the same area

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Service One-to-one training Personal sessions with an experienced specialist, working directly on your own systems

Request training for your team

Which departments need to get better at what, and in which tool? You will get back a programme using your own scenarios, suggested dates and a quote.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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