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Browse the catalogue: 80 services in 18 areas
Managed IT services Your IT team without the office desk: devices, logins and servers kept running from afar All-inclusive IT support One flat monthly price covering PCs, Microsoft 365 and your servers IT helpdesk Staff report an issue via mail, portal or a Teams chat and get screen-share help fast Service desk One front door for all requests, priorities tied to the SLA, a monthly summary for the boss Round-the-clock support Engineers on standby overnight, at weekends and over public holidays Start, Business and Premium plans Monthly care starting at €890 plus VAT
Service plans and SLAs Contractual reaction times of 4 hours, 1 hour or 15 minutes System administration Logins, virtual hosts, shared drives and infected machines, all fixed through an encrypted session IT infrastructure A candid stocktake, quicker machines and desktops streamed from the cloud Network and telephony Firewall and WLAN audited, connections watched, calls handled inside Microsoft Teams Cloud and hostingNew Servers, shop hosting, S3 storage and mailboxes hosted in Austria or elsewhere in the EU Backup and recovery Copies kept off the premises, separated from the company network, restored on a schedule to prove they work
GDPR and data protection Processing register, AVV contracts and safeguards aligned with GDPR and Austria's DSG Security policies and documentation Written house rules you can hand to an auditor or use for NIS2 groundwork Security solution roll-out We pick the product, install it and tune the rule set Infrastructure security Network zones, a cleaned-up rulebase and servers with nothing needlessly exposed Application security Reviewed code and deployments that stay free of new gaps Data loss prevention (DLP) Keeps sensitive files from leaving via mail attachments, flash drives or file shares Database security Tight rights, encrypted tables and an audit trail of every query Web application firewall (WAF) Bad traffic and bots stopped before reaching your site, Shopware store or API Access control and endpoint protection MFA, Intune policies and laptops you control centrally VPN and encryption Safe tunnels for home working and BitLocker on every notebook Vulnerability scans Regular scanning with fixes prioritised by severity Antivirus and EDR Malicious activity spotted, the compromised device quarantined immediately SOC monitoring Every alert reviewed by a human, clear-cut attacks contained automatically at night too System hardening Factory defaults locked down using CIS benchmarks and BSI recommendations Safe use of AI Ground rules for what may be typed into Copilot or ChatGPT
Websites and web applications 14 services spanning one-page sites to B2B portals, with SEO, care plans and post-hack repair E-commerce and integrations Webshop wired up to BMD or RZL, Amazon, eps and Austrian Post Custom software Line-of-business tools, apps and APIs that follow your processes, not the other way round Software testing and QA Defects and slowdowns caught while they are still cheap to fix
Artificial intelligenceNew Practical AI work, from spotting the right opportunity to staff training under the AI Act Data and analytics Tidy master records, a single reporting base and invoices read in automatically IT advisory and audit A second opinion on your IT plans and on how the pieces connect Online marketing Leads followed from the ad click to the signed offer, tracked in a CRM
Software and licensing Official subscriptions for IDEs, monitoring suites and sysadmin tools Training Instructor-led online sessions for teams or individuals
No idea which step comes first? We review your setup over a remote session and email you a prioritised action list Request a review
Browse all 13 solutions
NIS2 readiness Check whether you fall in scope, then set up risk handling, incident reporting and proof GDPR compliance Paperwork and technical controls in order well before the DSB comes knocking Remote and hybrid work Employees reach files and programs safely wherever they happen to be working Downtime prevention Proven backups, monitoring and an emergency playbook prepared in advance
Retail and e-commerce Shopware or WooCommerce joined up with marketplaces, eps and couriers Manufacturing ERP, servers and plant network monitored so the shop floor keeps running Medical practices and healthcare Ordination software, ELGA and e-card stable, with health data locked down Construction Plans, BIM files and AVA data synced to tablets on site Logistics and transport WMS, carrier links and dispatch that survives an outage
Small businesses A well-run Microsoft 365 and help on hand, no IT hire needed Mid-sized companies Infrastructure and security under a signed service agreement Large enterprises Assigned engineers, fast reaction and reporting to your CIO Multi-site companies Identical IT at every branch, administered from one place
Your case looks different? Describe it in a few lines, and we assemble only the pieces that matter to you Send an enquiry
About us The people behind Apply and our remote-only way of working Payment Invoices, electronic formats and due dates Contact Mailboxes, our web form, plus Teams or Meet calls
Service · Websites and web applications

Customer portal

Whenever your team re-sends a copy invoice, confirms an arrival date or digs a signed proof of delivery out of a shared drive, it is handing over data your systems already hold. The only obstacle is that customers have no window onto it. A customer portal opens up what is already stored in your ERP or industry software, with individual logins and clearly defined permissions. Take a freight forwarder in Wels with 400 business customers: every day the dispatch team answers dozens of questions about shipment status, signed consignment notes and outstanding invoices. If customers can look these up themselves, dispatch has time for the work that cannot be automated.

Send an enquiry Inclusions overview
From the ERP
data live or synchronised several times a day
Company accounts
several users per customer, each with own rights
Microsoft sign-in
login with the customer Entra ID possible
Audit log
who downloaded what and when

Everything this covers

A portal is only as good as the data behind it. Every project therefore starts at the interface, not at the layout.

Settle the details with an engineer

Connection to your systems

Read and, where needed, write access to ERP, industry software or ticketing, for example Business Central, SAP Business One or a warehouse or transport management system. Where no API exists, we build a secure data sync.

Documents and records

Invoices, credit notes, delivery notes, certificates and inspection reports as searchable PDFs filtered by period, optionally also as ebInterface files for the customer accounts department.

Orders and status

Open orders, shipment status, delivery dates and service appointments at a glance, with email notifications whenever something changes.

Requests and tickets

Complaints, repeat orders or appointment requests through structured forms that land as tickets with the right team and show their progress in the portal.

Users and permissions

One lead contact per customer company who invites colleagues and decides who sees invoices and who sees orders only. Two-factor sign-in is standard.

Data protection and traceability

A least-privilege role model, access logging, encryption and an entry for your record of processing activities that slots into your GDPR documentation.

Our working method

We begin with the questions your team answers most often today. They determine what the first version of the portal must handle.

01

Count the requests

For two weeks your team notes which customer queries come in by email and phone. The three most frequent topics form the core of release one.

02

Clarify the interface

Working remotely with your IT or the software vendor, we establish which data leaves the ERP, how, and how up to date it has to be.

03

Pilot customers

We build the first version and test it with five to ten selected customers willing to give honest feedback. Their questions feed straight into the revision.

04

Roll-out to everyone

Invitations to all customer companies, a short guide and references on invoices and in email signatures so the portal actually gets found.

Portal adoption is won or lost at sign-up. Ask customers to email for access, sit tight until credentials arrive and then memorise one more password, and the majority will not bother. Uptake is far higher when one named contact per client receives a personal link that opens their account straight away, then brings in co-workers on their own. Where the customer runs Microsoft 365, they can sign in with the account they already have. We put as much care into that first step as into the rest of the portal.

Frequently asked questions

No. The portal reads data from your existing system. What it needs is an interface or at least a regular export, and we clarify that in step two before any real effort is spent.

Each company sees only its own records. That separation is enforced on the server and deliberately attacked during testing. Access is logged, connections are encrypted and hosting is in Austria or the EU.

Yes. Reordering from past orders is a common extension. If you need a full range, tiered prices and approval workflows at scale, a B2B platform is the better tool.

The portal then shows the last synchronised data with a timestamp and keeps accepting requests. Once the connection is back, everything catches up.

Related work in the same area

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Service WordPress websites A custom block theme, a short plugin list and every licence in your company name Service Shopify and other platforms Shopify, Shopware, WooCommerce or JTL, chosen on the basis of your own figures Service Brochure website and catalogue A few pages and a catalogue with enquiries instead of a basket, easy to update Service Corporate website Separate routes for customers, applicants, suppliers and the press

Let us plan your customer portal

Name your ERP or industry software and the questions customers ask you most often. We will get back to you within one working day.

Availability
Monday to Friday, 8:00-17:00 Austrian time (CET/CEST), reply within one working day
Meetings
By video on Microsoft Teams or Google Meet

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